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Monarchs Online Casino - Wont pay up a measly 150 dollars

RESOLVED
tnick337 California Message
Posted on 08 October 2014

i opened new account at the new monarchs online casino it was a 15 dollars sign up bonus it had a 100 times playthru i made it had 180 left over i contracted support was informed that i could withdraw 150 of it. i submitted all the docs they needed to process the withdrawel. i went to cashiers window to request withdrawel it seems that the process has a bug when you put the numbers in and click they change and wont complete the requestl, i have take numerous screenshot sent them in and 2 months now still dont work. there is no phone to contact them says support is 24/7 but cant even get live chat but once in a great while. i send emails to finance and they answer me about 1 out of every 3 emails sent. when i do get live chat i get promises of they send follow up to finance but nothng ever happens. i first requested withdrawel on nov 5 2013. when i ask in live chat where are they licenced i get 2 different answers. someone please help i have no more hair to pull out

respectfully timothy

AskGamblers
Posted on 22 January 2014

Based on the complaint's post above, AskGamblers Complaints team believe both parties managed to reach to a mutual agreement, therefore this case is considered Resolved and it is being officially closed now.

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