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Monarchs Online Casino - Struggling for payout

Complaint Info
Disputed casino Monarchs Online Casino
Reason Delayed payment
Amount € 150
Posted on August 12, 2015


I have been waiting for this casino to help me withdraw the allowed 150. The online live help is terrible. They have replied to my emails but still they have not helped?

Been trying to get the 150 for a few weeks now.


Posted on January 21, 2014

Monarchs online casino have sent me email that I can withdraw, I have (yet again) tried and still failed. I replied to tem mentioning that the casino just doesn't allow me to withdraw, maybe something is wrong with the method of withdrawal?

Posted on August 7, 2015

This complaint has been reopened as per Monarchs Online Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dear @swb1964,

We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on August 10, 2015

Dear @swb1964,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on August 12, 2015

Wow, I had forgotten about this as yes I think I was paid?

Posted on August 12, 2015

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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