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Keeps stalling


This is the worst time I have ever had getting verified and paid. I won on a comp chip made my playthrough and everything then I was instructed to fill out the usual form an the form said to submit two other documents so I did. Then days later they ask me to submit another document so I did. Then they tell me my withdrawal amount is too high and cancel my request. Now I requested the amount I was told I could request by customer support. So fine, I resubmit for the amount they told me too again. Then they tell me they can't send a check to my address which is the first time I have ever been told that and then they tell me I need to provide even more documents. So I submit the documents they tell me to again and tell them which card they can credit and again it has been days. This has been going on for weeks now. They have no phone number I can call for help and keep on dragging things out and asking for more and more documents. I should have been told what to submit for docs the first time not little by little for weeks and if the amount was wrong any other casino would have just adjusted the amount and sent mt money and an email explaining why they had to adjust it.

It is clear that they are just trying to stall and not send my money

Disputed Casino Monarchs Online Casino
Amount $150

Discussion

User name loyalty-level-2

Dear Monarchs, you folks are really hard to deal with and only ever give partial information. The only way I can ask the bank to give me the money would be if they did send the payment to the closed account and the bank kept the money.

Is that what you and the processors are trying to say happened?

If that is the case, then they need to send me all the information there is about the transaction. I will need the senders name, date of transaction, amount, and a transaction id number if there is one (not arn).

User name loyalty-level-2
I am not satisfied at all! Please do not close it yet.
Thank you, Mark
User name

Dear @TheNewtMan,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
We were informed by processor that you need to ask for chargeback, and they are aware your account is closed

Monarchs Online Casino Complaint Stats

Resolved 36 / 47
Avg. Amount $625
Avg. Complaint Duration 17 days
Avg. Response Time 2 days

Monarchs Online Casino Complaints

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Delayed payment 636,00 Euro, no answers to my emails
The Monarchs Online Casino no anser my e-mail to pay 636,00 Euro since On Mon, Sep 28, 2015 at 12:05 PM, and anyone answer my questions.Below are the talks. My last e-mail It was sent on Sex, 9 Out 2015 (09:48:36 WEST) and, as usual, no response. The casino site seems to have ended for not paying whom must as it gives permanent error when trying to open the same. "Good day It's been one month since I requested payment. When that will make in my Neteller account? Best regards PLEASE ANSER João *********** --------------------------------------------------------------------------------------------------------------------------------------------------- Quoting Monarchs Online Casino : > Dear Joao, > > Good day! > Thank you for contacting us. > > Apologies as no update yet from our payment providers. We'll email you the soonest. > > --- > Best regards, > Finance Team > > > On Mon, Sep 28, 2015 at 12:05 PM, "Joao ***********" <***********@sapo.pt> wrote: > > Good day > > For when my payment? > > Best Regards > > João > > ----------------------------------------------------------------------------------------------------------------------------------------------------------- > > > Quoting Monarchs Online Casino : >> Dear Joao, >> >> Good day! >> Thank you for contacting us. >> >> Apologies as no feedback yet regarding your payout requests. Your withdrawal request is still being reviewed by our processors. A separate email will be sent to you on status of it. Rest assured we'll email you for any developments. >> --- >> Best regards, >> Finance Team >> >> >> On Wed, Sep 16, 2015 at 9:07 PM, "Joao Silva" <***********@sapo.pt> wrote: >> >> Good evening >> >> For when the payment? >> >> Best regardas and please anser. >> >> João *********** >> ------------------------------------------------------------------------------------------------------------------------------------------- >> >> >> Quoting Monarchs Online Casino : >>> Dear Joao, >>> >>> Good day! >>> Thank you for contacting us. >>> >>> Your withdrawal request has been forwarded to our processors and currently being reviewed. A separate email will be sent to you on status of it. >>> >>> --- >>> Best regards, >>> Finance Team >>> >>> >>> On Wed, Sep 9, 2015 at 11:10 AM, "Joao ***********" <***********@sapo.pt> wrote: >>> >>> >>> Good day >>> >>> Please make the payment requested to: >>> >>> Please pay by Neteller >>> >>> My casino account: MOC2925078 >>> >>> ID requested 352311 amount 600.00 euros >>> >>> Total requested: 636.00 >>> >>> My Neteller number is: *********** >>> >>> Best regards >>> >>> João *********** >>> >>> Thank you >>> >>> --------------------------------------------------------------------------------------------------- >>> >>> >>> >>> Hi >>> >>> Please pay by Neteller >>> >>> My casino account: MOC2925078 >>> >>> ID requested 352311 amount 600.00 euros >>> >>> Total requested: 636.00 >>> >>> My Neteller number is: *********** >>> >>> Best regards >>> >>> João ***********"
Status unsolved Unresolved
€636