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Monarchs Online Casino - Casino keeps stalling on my withdrawal

RESOLVED
Complaint Info
Disputed casino Monarchs Online Casino
Reason Delayed payment
Posted on May 15, 2014

i have used a no deposit bonus to play at this casino (about 5 months ago and more). i have win, i send all the documents for verification. and nothing happen yet. i cant withdraw. they told me the same things all the time at live chat. i send many emails to contact team but nothing happens. horrible

Posted on May 7, 2014

This has been cascaded to our Finance Team and below is their response:

At this point, we can't handle processing of your withdrawal request due to confirmed charge backs in your account. You may refer to our casino terms and conditions by visiting the following link :
http:/­/ww­w.m­ona­rch­son­lin­eca­sin­o.c­om/­ter­ms-­con­dit­ion­s.html

Posted on May 7, 2014

as for the no deposit bonus. i used only once. when i start playing to your casino. then you gave me more than 1200 of free money. i didnt ask them. i just trying to got my winnings. i have send my papers for accouny confirmation and nothing happens. just wait more than 5 months

Posted on May 8, 2014

Apologies due to confirmed chargeback on your account we won't be able to process any cashout. For more details you can contact directly our Finance Team.

Posted on May 9, 2014

you neither confirm my papers that i send to you. i have contact with finance team many times and no response...

Posted on May 13, 2014

As per previously advised, we can no longer process any cashout or withdrawal on your account due to chargeback received on 12/29/2013 6:47:36 PM
Will also have our Finance Team to contact you for details.

Posted on May 14, 2014

We are part of a worldwide anti-fraud and charge database, we both access it and contribute to it.
Player identified was included on negative database within the online gaming and land based casino database due to charge backs incurred.
Monarchs Online Casino reserves the right to cancel a player’s account any time without prior notice for any reason including,
but not limited to those listed on Section 4 of our casino terms and conditions. Thus, the reason for non payment of withdrawal request. I hope this clarifies.

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