Complaint #19 Monarchs Online Casino

Refuses to pay!

By dean b.

11 years ago

Message on forum

I have been sending them e=mails every day for 3 weeks , and I have never gotten a reply. Now they wont even let me log in, because I won off a bonus, had to make a deposit, to receive the minimum of $150. THeir phone number on their website is fake, and the support has nothing to do with withdraws. This file was my last contact before they locked me out

Disputed Casino Monarchs Online Casino

Reason Declined payment

Amount $150

Discussion

AskGamblers

• Support Team

11 years ago

We considering this complaint resolved. In the Terms and Conditions of the casino is stated that they have a right to close player's account if they suspect any fraudulent activities. Also player never deposit so casino is not obligated to refund his deposits.

jamesdeano

• California

11 years ago

of course it is, beings that you never answered ANY of my questions. . You should be ashamed of yourselves scamming me for a measly 150$. I just hope some people who might have played in your casino read this , and can now see how it would be like throwing away their money.
I have already done my research of MONARCHS ONLINE CASINO and how you are likely to respond to a withdrawal by getting you “blacklisted” with their casino and their affiliates, and these online casinos which often run in large groups – you may find that you are barred from ten, twenty or even more of your favourite online gaming sites. My only recourse is to report the matter to the licensing jurisdiction. I will also make a quest of going to various online casino forums and start posting my problem, letting other gamers know what has happened to me. I can only hope I can cause you a loss of business at least greater than $150

I would like to wish you well also......... but i dont

Monarchs Online Casino

• Representative

11 years ago

During a routine security check, it was found that your account has been flagged globally on our negative database, due to this your accounts have now been locked . We do recommend that you speak to other casinos, you may have accounts with, as one of them has placed you in a negative customer list. As far as we're concerned, complaint is deemed resolved and closed by our casino. We wish you well on your future endeavours.

jamesdeano

• California

11 years ago

This only proves what I've been saying, your answers are vague and misleading, answer my question, what is this mysterious company saying I'm high risk so I can question my accuser, but I already know you will not answer my question ,instead I will get more smoking mirrors. First its,:
-tagged Fraudulent by our processors , then its,:
-our 3rd party service providers tagged as high risk. then its,:
-negative database within the online gaming and land based casino database.
When all of that double talk doesnt work, just use the "we don't have to pay anybody" clause in your terms.
You guys act like I am the one on trial. I made a deposit at your "sister" site treasure island, and they gave me the bonus for your site then. I didn't come to you, you came to me, not the other way around. And by the way, if I'm such a high risk, why do you wait until I make a withdrawal to let me know that, instead of when I make a deposit, or the 12 e-mails I sent, or the 10 times I was on your online help? like this one.....

TO: Monarchs Online Casino accounts@monarchsonlinecasino.com via mailgun.org
your web page says im supposed to contact u after this conformation, which i have done so 4 times. However when i log onto your site it says I have the 150.00, but there is no pending payouts? When I use the withdrawal tab on the website it just says contact customer support, which I have done so 4 times, asking if you have received my information. which I have not received a reply to. Your online support is worthless helping me , and your phone number doesnt work. In any case can anybody tell me what the process is for withdrawal?
thank you
xxxx xxxxx\

I hope this clarifies

Monarchs Online Casino Complaint Stats

Resolved 36 / 47

Avg. Amount $625

Avg. Complaint Duration 17 days

Avg. Response Time 2 days

Monarchs Online Casino Complaints

See all complaints for this casino

Deposit not credited, support refusing to help

I made a deposit on October 23, of $ 25. They have not been accredited. chatting the support he replied: problems with their skriil. a few hours later, they were chatting, I was told to write a mail to the team cashier. then I opened a ticket: I had no answer. yesterday, as soon as I opened the chat and asked about, I was shut unanswered (twice) I smell something strange

Resolved

Delayed payment 636,00 Euro, no answers to my emails

Unresolved

€636

Payments delayed for weeks

I have submitted two claims according to their rules, each for 2000 dollars. This was over a month ago. I was verified and have even had an email sent from the Finance department stating The withdrawals had been approved. This was a week ago. The status online is still showing pending. I was not able to connect to online support today. They seem to not be staffed. I sent and email to the finance team asking how long to process and have had no response. I play on many sites and have never had to complain about payouts. This is my first time receiving one from Monarchs. Any help or advice would be appreciated.

Unresolved

$4,000

Delayed withdrawal

On, august 13,2015 I submitted a payout $150 because I had received an email informing that the documents they requested had all been approved I was to the understanding that within 5 days I would be receiving my money its been near impossible to contact them in regards to this matter I don't know what else to do please assist me in resolving this mater thank you

Unresolved

$150

Delayed 150‎€ payment

hello my name is harshit neema. I joined monarchs online casino. They gave me 110‎€ no deposit bonus with 130X wager requirement. I completed the wager requirement. I send all necessary documents than i make a withdrawal of 150‎€ on 4th sept. Already 9 days gone i cannot get any response from the casino. please help me to withdraw my amount.

Unresolved

€150

Monarchs Casino - Delayed Payment and No Communication

I received a free bonus from this casino which had to be wagered x130. I have completed the wagering and the maximum withdrawal is $150. They asked me to verify my ID and complete and authorization form which I have done. Now I would like to request my cashout I do not have the option to do so via Neteller. I live in Antigua so that is my main option. They are telling me to temporarily select couriers check which would not be convenient for me because as I mentioned, I live in Antigua. Everytime I speak with a representative online regarding the issue they direct me to the Accounts department which are not responding to my emails. It seems they do not want to pay me this $150 because after complying with everything they asked, I am yet to be able to withdraw my funds. Since Wednesday I sent an email to their finance department, it's Sunday now and still no response and no one will assist me. With this kinda service, I will not be depositing unto that casino

Resolved

Monarchs casino - Don't payout

Hello, My name is Vadim im player from Russia 5 august i make withdrawal 150 euro from Monarchs Casino, I virifying and made all the necessary operations. Support tell me to doine pay out they need a 5-7 work days, but now left 12 work days. support does not answer to my questions, and i dont know how long need wait my cash out. Plz help)

Resolved

€150

Non Payment approaching a calendar year

I have not logged onto Monarchs in a long while because I came to the conclusion that they are a bunch of **** with no integrity at all.

I currently have a balance of $13,870.00+, ALL WON LEGITIMATELY AND PURSUANT TO RULES AND REGUALTIONS. All of this was won by virtue of credit card deposits made approaching a full year ago.

When I instituted questtions on procedure for withdrawal, the response was something akin to bonus deposits the casino made, yada, yada yada.

Time is money but this is crap. $13,000.00+ won legitimately and acting in good faith is a significant amount.

When I logged in this evening I initiated a chat and made it clear in no uncertain terms that it was well past time for the casino to pony up and provide me with what was needed to withdraw $10,000.00 of the $13,870.00+.

Respectfully submitted,

Richard < surname removed >

Rejected

$13,870

Delayed Verification&Payment

4 days ago I asked for a withdrawal (ihave$4,200.00 supposedly available) and they asked me to email them a credit card authorization form, a copy of my debit card, and a recent utility bill, which i immediately did. they said they would call me for a phone verification within 24 hours and here it is 4 days later...nothing. I email and chat with them on a daily basis but they keep asking me to send in the SAME verification documents which i keep doing.....nothing. When I ask them for a number I can call they say they can only be reached by email...nothing!

Resolved

$150

They just refuse to pay!

I won over three hundred dollars on Monarchs Online Casino bonus offer! Quite a feat considering you had to play over 40 times the bonus amount! THe maximum amount you could with draw was $150.00. THen they subtract the shipping fee leaving you with a net $118.50! Despite DAILY calls, emails, online chats, as of the 1st of May I will be going into the FOURTH month of looking for my money. I have heard, "Our processor messed up and we are changing." or It was sent out! but returned!" Yea right. I finally got the person who answers the telephone to admit he was in Russia. What do you think? Take the money and run? Continue to screw people? Worldwide? Anyone have suggestions as to how I can receive my money?

Resolved

$110