Complaint #2 Megapari Casino

Account Closure Request Ignored

By Finbar

7 years ago

I have asked this casino on a number of occasions starting from the 4th October to close my account permanently as I have a gambling addiction and as of today my account is still open. Since my requests to close my account I have lost approximately €2000 in this casino and they don’t seem to be in rush to close my account even after all my emails to close my account due to a gambling addiction. I have attached a copy of the emails sent and received from

< personal info removed >

Thanks in advance for you help on this matter.

Disputed Casino Megapari Casino

Reason Other

Amount €2033

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Finbar

• 1 reviews

6 years ago

I have been able to withdraw the funds to the amount of €2,033 as per the agreed compensation with megapari and I am happy to close this matter off.

Megapari Casino

• Representative

6 years ago

Hello!

Such payment method as transfer to a bank account does not exist in our system, it does not comply with the rules.
Any player can make deposit or withdraw money only using methods such as Visa, MasterCard, Skrill, etc.
The refund was approved for the player, but there are some difficulties because the player had closed previous payment methods.
To use another methods, we need confirmation and time.
We are resolving the issue.

Thanks.

Finbar

• 1 reviews

6 years ago

@askgamblers

I am still no closer to getting the money withdrawn from my account.

I have sent an email this morning with a copy of the transactions and a picture of my previous visa debit card to their security department. Hopefully they will accept this and will allow me to withdraw the compensation payment.

I have been informed that the withdrawal of €1124 which had been approved by them is hanging somewhere, and that it could make it to my bank account or it could go back into my casino account balance.

It’s proving very difficult to get the money out and I am finding it very frustrating that I can get this matter closed.

Even though I have provided them with my bank account details they won’t transfer the money to me. I can’t see why they can’t do this , as in remove the money from my casino account, and transfer the money to me from their bank account.

I don’t know what else I can do from my side to try and close this matter for good.

Megapari Casino Complaint Stats

Resolved 85 / 85

Avg. Amount $1,902

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 66 out of 66 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino

Withdrawal 800 MAD not received

Hello AskGamblers team,

I want to file a complaint against Megapari Casino.

On 04/10/2026, I requested a withdrawal of 800 MAD.

My user ID is 5365637457. The transaction ID is 1376828615. On the Megapari site, the status is SUCCESS, but the money never arrived in my Bank of Africa BMCE bank account.

I contacted support many times Ticket ID 99638d1e-ff8c-4807-b4d4-6b1495c96e83 and they keep saying wait. More than 10 days have passed.

I have attached my bank statement from 01/10/2026 to 13/10/2026 showing no 800 MAD received. Also screenshot of Megapari withdrawal history showing SUCCESS.

Please help me get my 800 MAD. I have been patient.

Thank you

94h left

د.م.800

Deposit 26,000 PKR not credited since 08 Oct 2026

Amount: 26,000 PKR / 26,000 PKR

Date of transaction: 08 Oct 2026, 06:48 AM

Hello AskGamblers Team,

I deposited 26,000 PKR to Megapari on 08 Oct 2026 at 06:48 AM.

My Megapari User ID: 1795256917

Email: <removed>

Payment Method: Meezan Bank to UBL (Raast P2P)

Beneficiary Name: GHULAM FAREED

Beneficiary Account: UBL XXXX90175041

STAN Number: 495053

Amount: 26,000 PKR

The amount was successfully debited from my Meezan Bank account (ending 8264). I have bank statement proof showing STAN 495053.

However, the funds were never credited to my Megapari player account. I contacted Megapari support on 08 Oct 2026 via live chat, but they did not reply and did not credit.

I have been waiting for 6 days now.

I request that Megapari credit 26,000 PKR to my account ID 1795256917.

I have attached the Meezan Bank statement as proof.

Thank you.

62h left

₨26,000

3200 Amount Deposit not Receive

Megapari
Account number
id: 1831944367

I made a deposit of ₹3,200 to my Megapari account on 9 October 2026 at 10:04 PM. The payment was successfully completed through PhonePe, but the amount has still not been credited to my Megapari account.
It has now been 4 days, and I am still waiting for my deposit to be credited.
Payment Details:
Amount: ₹3,200
Date & Time: 9 October 2026, 10:04 PM
UTR: 411463111654
Please verify the transaction and credit my ₹3,200 deposit to my Megapari account as soon as possible.

94h left

₹3,200

Deposit of 25000 BDT not credited to account

Dear AskGamblers Team,

I am submitting this formal complaint regarding an unresolved deposit issue with Megapari Casino.

On 27th September 2026 ,I made a deposit of 25,000 BDT into my Megapari account via bKash. The transaction was fully successful and the amount was debited from my personal account. However, even after considerable time has passed, the funds have still not been credited to my Megapari gaming balance.

Here are my account and transaction details:

Megapari User ID: 517338295
Disputed Amount: 25,000 BDT
Payment Method: bKash
Transaction ID (TrxID): DIR00LZ2ES
Date & Time of Transfer: 27/09/2026 5.31 pm

I contacted Megapari Live Chat support and their email support multiple times. Every time I reached out, I was only given automated or generic replies asking me to wait, without any concrete updates or timeline for resolution. I have already provided all requested proof of payment, including bank/wallet transaction statements and full screenshots showing the successful transfer and Transaction ID.

Despite completing all required steps and showing genuine proof of payment, my 25,000 BDT is still missing.

I kindly request AskGamblers to intervene and assist in getting Megapari to investigate this payment and credit the 25,000 BDT to my account or refund it back to my original payment source.

Thank you for your time and assistance.

59h left

৳25,000

Withdrawal error declined by operator payment processing error

Gaming ID: 1825308423

I would like to complain about my withdrawal which keeps being declined by megapari amounting $3700 USD.

Live chat and customer support keep giving wrong solutions as they keep saying there is a technical issue and all that. It's been 3 days now but getting the same error every day and no one is helping out. Getting the same errors every day and nothing is being fixed.

Kindly help me get my money back as I have attached all screenshots below.

48h left

$3,700

Deposit of 280 EGP not credited for 6 days via Vodafone Cash

Hello AskGamblers team,

On 30/09/2026 I made a deposit of 280 EGP to Megapari via Vodafone Cash.

The money was deducted from my Vodafone Cash wallet but was not added to my Megapari balance.

I have contacted Megapari support for 6 days without any solution. They keep saying to wait and that the issue was forwarded to the finance department.

I have attached proof of the Vodafone Cash payment and my Megapari account showing the deposit was not credited She also provided a video guide from the Vodafone Cash wallet.

Please help me to get my deposit credited or refunded.

Thank you.

Resolved

ج.م.‏280

Verification prolonged for 12 days with repeated document requests

I am submitting this complaint regarding the prolonged verification process on my MegaPari account.

My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.

So far, I have submitted:

My national ID card.

A selfie holding my ID while my MegaPari account was open and visible on my computer.

A utility bill and an official document confirming my residential address.

Proof and screenshots of my cryptocurrency transactions.

After this, I was asked to take another selfie holding my ID while my email correspondence with MegaPari’s support/security team was open and visible on my computer. I also provided this photograph exactly as requested.

The main issue is the way the verification process is being handled. Almost every request takes approximately 72 hours to receive a response. After waiting for this period, instead of the verification being completed, I am repeatedly asked for another document, another photograph, or another form of verification, and a new waiting period begins.

I fully understand the need for KYC and security checks, and I have not refused any reasonable verification request. However, after providing proof of my identity, address, account ownership, email access and cryptocurrency transactions, I do not believe it is reasonable for the process to continue indefinitely through new document requests every three days.

This verification process has now lasted approximately 12 days and has involved multiple different forms of identity and account verification.

I am asking MegaPari to either complete the verification of my account or clearly state all remaining requirements at once, instead of adding new requirements after each 72-hour waiting period.

I can provide screenshots of the emails, document requests, timestamps and correspondence with the Security Department as evidence of the entire verification timeline.

I would appreciate AskGamblers’ assistance in resolving this matter.

Resolved

Deposit delayed for 3 days

It's been three days that my deposit in the amount of 100 MAD is delayed.

I provided all the documents and proofs they asked for, even a screen recording from my bank.

Every time I contact their customer support, they tell me to wait 12 hours, and I keep running in the same circle.

This is not the first time I have faced this issue.

Resolved

د.م.100

Deposit of 4500 INR not credited in megapari

I made a deposit of Rs.4500 on 22nd September 2026 and the funds successfully left my bank account, but they didn't get deposited in my megapari account.

I have already contacted them through chat and over phone call and even sent them the screenshot of the transaction.

It's been more than 16 hours and the deposit is still pending and I haven't received proper response from megapari team. The UTR of my transaction is 120045411350.

I'm attaching the screenshot of the transaction too. Kindly have a look into it and deposit my funds into megapari account.

Resolved

₹4,500

My account is getting verified from two months

Dear askgamblers team,

I am submitting a complaint against Megapari regarding an unpaid withdrawal that has been pending for approximately from two months.

Player ID: 1737122479
Withdrawal amount: 70000 inr
Registered mail: < email removed >

I requested a withdrawal from my Megapari account two months ago. Since then, Megapari has repeatedly required verification and additional documents from me.

I have fully cooperated with all of their verification requirements. I submitted all photographs, identification documents and other information requested by Megapari. I have completed all required KYC/verification procedures.

Despite providing everything requested and waiting for two months, my withdrawal has still not been paid and my funds remain unavailable.

I have contacted Megapari’s support team regarding the issue, but the matter has not been resolved. I have not received a clear and satisfactory explanation for why my withdrawal continues to be delayed.

I am therefore asking AskGamblers to assist me in resolving this dispute and to contact Megapari regarding the outstanding withdrawal.

I have provided all the documents and selfie with document, selfie with given code written on the paper , selfie with megapari account and selfie with the conversation and still the account is not verified.

I would appreciate AskGamblers’ assistance in getting Megapari to provide a clear explanation and, if there is no legitimate outstanding requirement, release my funds.

Thank you for your assistance.

Rejected

₹70,000