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MajorTom Casino - Won't Credit My Funds

RESOLVED
Complaint Info
Disputed casino MajorTom Casino
Reason Amount not credited
Posted on May 16, 2014

It has been over a week since I deposited to my Major Tom account through ClickAndBuy, and the funds still have not been credited to my account. I have sent them my buyer receipt screenshot of my ClickAndBuy account transactions, and even confirmed with ClickAndBuy support that the funds went through, but Major Tom is not resolving this.

The last email I received from them was 6 days ago. This is not an acceptable way to run a Casino. Major Tom, please credit my funds back to my ClickAndBuy account... I no longer want to play at your casino as I don't think a customer should have to wait this long for a resolution with no response from support for 6 days.

Posted on February 25, 2014

After contacting Live Chat two days ago, and being ASSURED that I would receive an update on my account by today, I still have not received any response from Major Tom support. It has now been 10 days since my deposit! The last response I received from Support was 8 days ago! This is not a good way to run a business..

Posted on February 26, 2014

Dear “twelve22”,

Thank you for your message.

I do apologize for any inconvenience caused during your gameplay with us and would like to thank you for providing us with the documentation to locate you ClickandBuy deposit.

Please understand that we do process many deposits daily via ClickandBuy and it does take us some time to locate a single deposit as it is a manual search. As we do not have many time-out errors with ClickandBuy, the process does tend to take a little longer.

However I see from your account that the funds were located and credited to your Major Tom Casino account. Once the funds were credited to your account, you were informed of the resolution via email. I also note that you had logged in and played the funds.

As a token of appreciation for your patience and your assistance in resolving this matter, I have credited your casino with Free Bonus and set you up to receive some match offers this week. Please login now and enjoy all the great games and wins we have waiting for you.

Regards

Rithen

Casino Host

Major Tom

======­===­===­===­===­===­======\

regards

Rithen

Posted on February 28, 2014

The funds were credited to my account. This complaint can be marked as resolved. Thanks to Major Tom for resolving this matter!

AskGamblers
Posted on February 28, 2014

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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