I registered with Lucky Nugget casino and took part in their first deposit promotion which was a 150% match bonus up to €200.
I made a deposit of €133 giving me €199.5 bonus on top of the deposit.
I played a slot game called Scrooge for a while but as my balance kept on getting lower I decided to cut my losses and withdraw my remaining cash balance of €65.79 forfeiting the remaining bonus balance. This was clearly allowed to be done in their promotional terms and conditions and the software allowed me to do it.
After I had made my withdrawal I decided to make a second deposit as I realized I would probably only need to have a few more spins in the slot to activate free spins feature. No bonus was added on top of my second deposit. I continued to play the slot Scrooge. Free spins were triggered on the slot and the game gave me winnings. I made a withdrawal only to hear that my winnings had been confiscated and my original deposits would be returned to me.
I am accused of "negative activity and advantage taking". Surely it can't be so that the casino always has to have the edge. Why do they give bonuses if they want to have the edge in all cases? I'm not even so certain if I had the edge by accumulating the free spins with bonus money and launching it later with real money. By doing so I could have easily lost my first deposit as well as the bonus and made a loss even after the free spins. I just played the games as they are presented to me.
In my opinion if they are to void my winnings the software should have reset the free spins accumulated on the game Scrooge after the bonus balance went to zero (i.e. a withdrawal was made to forfeit the bonus), or there should have been a mention of this in the promotional terms and conditions that prohibit the game in question, or at least prohibit to accumulate free spins with bonus balance, or something like that. None of this is written in their terms and conditions.
A winning player must be paid when he has met the terms and conditions.
