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Lucky Nugget Casino Bounced Cheque

Complaint Info
Disputed casino Lucky Nugget Casino
Reason Declined payment
Amount $ 6450
Posted on July 15, 2014

i won 6450 @ lucky nugget about 4 weeks ago, they approved me, mailed my cheque, i deposited it into my acct, was spending it on some home renos that i needed done badly, then about 3 days later i was notified by my bank that the cheque was returned and am now in the hole with my bank, 2400 dolllars! so now i been talkin 2 them everyday n they seem 2 b jus givin me the runaround, meanwhile my paycheque is goin 2 pay off what i owe the bank, and i cant even feed my kids!!!! Thanks Lucky Nugget

Posted on November 14, 2011

Hi Nomad Willis,

Apologies for the inconvenience.

I believe this matter was resolved with our processor today.

The first check "bounced" because a courier check was sent to a PO Box address. Courier checks cannot be sent to PO box addresses, only postal addresses and it was therefore cancelled. The check was re-issued via regular mail instead.

A customer service agent will be in contact with you soon regarding any bank charges you incurred as a result.

Kind Regards,

Andre < name removed >

Representative for Lucky Nugget

Posted on November 21, 2011

Any updates in this matter?

Posted on November 26, 2011

Dear @nomad willis,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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