So I used a free chip. Won the jackpot and thought I would never be able to withdraw it from a free chip. Chatted with the support and they told me that SURE I could! All I had to do was send in the validation documents and deposit a minimum of 21 dollars.
So I did and withdrew my winnings. It was to take up to 10 buissness days.
After ten days I got an email that said I could not withdraw my winnings because I had used more than one free chip.
I feel like a fool. Why is it even possible to redeem a free chip a second time and why did they wait for me to deposit before they told me I couldn´t redeem my winnings?
Are they allowed to do this????
(sorry for my bad english, Swedish)