Ag Awards

Loco Panda Casino - Not willing to pay?!

Complaint Info
Disputed casino Loco Panda Casino
Reason Declined payment
Amount $ 21
Posted on December 17, 2014

So I used a free chip. Won the jackpot and thought I would never be able to withdraw it from a free chip. Chatted with the support and they told me that SURE I could! All I had to do was send in the validation documents and deposit a minimum of 21 dollars.

So I did and withdrew my winnings. It was to take up to 10 buissness days.

After ten days I got an email that said I could not withdraw my winnings because I had used more than one free chip.

I feel like a fool. Why is it even possible to redeem a free chip a second time and why did they wait for me to deposit before they told me I couldn´t redeem my winnings?

Are they allowed to do this????

(sorry for my bad english, Swedish)

Posted on December 11, 2014

Dear all, 

Kindly notice this complaint is being reopened following the declared willingness on behalf of Loco Panda Casino management to do everything within their powers in resolving their outstanding AGCCS cases. AskGamblers Complaints Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on December 12, 2014

Hello Snaggarn,
Please note: playing with multiple no-deposit bonuses you violated point 4 of our terms and conditions:
“Only one no deposit or signup bonus can be claimed on any account. If an account is funded entirely with a free bonus, in addition to our other requirements, an approved deposit is necessary to validate the account before any withdrawals will be processed”.
As you can see, aside of sending the documents, for all first-time withdrawals at least one deposit is required to get the faxback form approved.
Considering all above mentioned, your winnings were not legit and couldn’t have been withdrawn. Having checked the chat history of your account we didn’t find any records of support representatives telling you about being able to withdraw winnings.
Best regards,
Loco Panda Casino

Posted on December 17, 2014

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Loco Panda Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy