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LevelUp Casino - Withdrawal delay


Complaint Info

Disputed casino

LevelUp Casino


€ 2500

Posted on June 29, 2024

Dear Team,

I deposited normally, verified my account and succeed to wagered the bonus. So far no issue, casino is quite good.

I decided to withdraw 2500$, and problem started.

As per their T&C, the payment are made within 24 hours. My withdrawal was made the 26 June at 4pm CET so a bit less than 40 hours ago.

Delay can happen, it’s the first time but when I ask the support they keep answering « wait, your withdrawal will be treated very shortly » so no helpful at all (very poor support overall compared to other casino) and my « personnel VIP manager is not helping as well.

So I decided to raise a complaint as I know that the casino are usually replying when we contact AskGambler.

Please let me know if you need any printscreen.

Thank you in advance

Posted on June 29, 2024

AskGambler : thank you very for taking care of my complaint.

I requested my withdrawal 3 days ago and despite 5-6 chat with the support I didn’t get any updates or timing (they keep replying by a copy/paste message explaining it will be treated very shortly and they thank me for my patience)

I really hope the casino will start to give proper update and explain why they don’t respect their T&C.

Thank you

Posted on July 1, 2024


I just received my money. 5 days is quite long but at least I received it.

Thank to all parties.

This complaint can be claused

Posted on July 1, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.