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LevelUp Casino - My 3000 withdrawal remains pending even though I am fully verified

RESOLVED

Complaint Info

Disputed casino

LevelUp Casino

Amount

€ 3000

Posted on March 23, 2024

Hello,

I have a fully verified account, initially, I was unable to verify my account and this was resolved with the help of Mason in the support chat.

Now, I have initiated a €3000 withdrawal with Litecoin and it remains pending.

22 MAR 2024, 18:32

Withdrawal

3,000 EUR

Cryptoprocessing

Pending

I have asked multiple times in the chat for clarification on why it’s taking so long for my withdrawal to be accepted. Each time, I receive the same response:

“Also, I would like to inform you that your withdrawal request has been successfully received, and our financial department is currently processing the transaction.

To my regret, I cannot provide time frames. All withdrawal requests are approved on a first-come, first-served basis.”

However, what’s odd is that a few hours after my initial withdrawal, I placed another withdrawal of €1000, which was almost immediately canceled because I already had a €3000 withdrawal pending. It was mentioned that this was canceled because I cannot withdraw more than €3000 per day.

But why is my €3000 withdrawal still not being accepted when they can respond to a later cashout and then cancel it? Wasn’t it supposed to be first come, first serve?

Please help me.

Posted on March 23, 2024

Here is the pending withdrawal in attachment.

Posted on March 24, 2024

Its all sorted now :)

AskGamblers
Posted on March 25, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.