Refusing to pay me!

I am in contact today to file a complaint in regards to monies I currently have 'locked' in my Kitty Bingo player account.

I joined KittyBingo.com to have some entertainment, and any wins would be a bonus. At first, I was getting small wins, which Kitty refused to pay me unless I sent you my Identification documents, which I did in a quick time matter. Kitty Bingo accepted them and confirmed that "We are pleased to inform you that your document has been successfully validated.". This means that I should be able to play KittyBingo.com and receive all withdrawals without further interruptions as outlined on your Player Verification page; "Once all documents are successfully verified we will not need to ask for any further documentation and can leave you to enjoy KittyBingo.com."

Knowing that I was a VERIFIED player, I decided to deposit 3 x £100 within minutes of each other. Plus, to finish, a deposit of £1,000 to enjoy a range of games on KittyBingo.com, with a total deposit totalling £1,300. I sadly lost with my first 3 lots of £100, but as soon as I deposited £1,000, I manage to win an amazing amount of £6,200. At this stage, I was really happy with the website and once I had received my winnings, I would use this site as my regular website to play games.

I withdrew my balance as soon as I won huge, and in less than 24 hours time, the company LOCKED the account, alongside the winnings. I was really concerned and stressed at the time same. When contacting the support team, they said I needed to review my account and then had to send more documents in, which clearly outlines on the Player Verification page, once an account is verified, I should not be asked further for documents. You have FAILED to keep your promise.

After sending in a total of 5 additional documents, which all were accepted, I am now being ignored by their customer service team via email.

After waiting 8 weeks for an update, I am now being ignored and when consulting the Live Chat team, they repeat their answer, being; "You shall be contacted accordingly".

My account has been LOCKED with both my DEPOSITS (£1,300+) and my WINNINGS.

I have advised Kitty Bingo if I do not receive any money, then they will be in a position that they have stolen and committed theft of a customer as I have deposited my hard worked for money, (£1,300+), and have received nothing. Also, that I have entered payment information, which they basically stolen from my payment account.

At this moment in time, I am struggling with money, so even if I was refunded the £1,300, then I would be happy. I would be even happier if Kitty Bingo would pay my full balance of £6,200 which I won fair and square by risking £1,300 on high stake games.

Kitty Bingo would not come to a deadlock with me, they are simply ignoring my complaints. They happily took £1,300 of my money, not refunding me a single penny!

If you also need to know which games i won on, I played a number of casino games such as Blackjack and Roulette, with slots.

I really hope AskGamblers can understand all the stressful situations and that they can work with me as this has caused a very big upset, I feel depressed thinking about it every day :(

Thank you for listening, AskGamblers, hope to hear back :-)