Complaint #51 KatsuBet Casino

Withdrawal method rejected

By Jenasee88

2 years ago

Before depositing funds to katsubet I wanted assurance of verification of my account and proof of withdrawal methods to New Zealand as I have been mucjed around by a casino and wallet service before. I got an email saying I'm verified at that NZ does accept bank transfer. I have deposited and since had a successful withdrawal to the visa debit card I deposited with sum of $40. The current issue is I won $2000 no bonus used and the casino states I cannot use visa withdrawal and has rejected all attempts to withdraw giving me the option of Skrill ( I specifically stated I won't use, and minfinity which doesn't accept NZ and I don't want to use. I have screenshot proof of every detail in this complaint. From the emails I sent and received to clarify verification and withdrawal options. Prev accepted withdrawal from the casino. Proof minfinity won't accept NZ. My request from the casino is that they withdraw my money to the method I deposited as suggested ..( see further screenshot.

Disputed Casino KatsuBet Casino

Reason Declined payment

Amount $2000

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Jenasee88,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

KatsuBet Casino

• Representative

2 years ago

Dear JENASEE88,

Profound apologies for the less than satisfactory experience you have encountered on our platform.

First and foremost, it is our paramount responsibility to furnish our players with clear and precise information. Our team acknowledges that our initial responses may not have been as attentive as they should have been. Our highest commitment is to ensure that players have the smoothest gaming experience possible, and we are wholeheartedly devoted to making this a reality.

Regarding your withdrawal request of $2000, specifically to your Visa debit card. It is important to note that withdrawal to a bank card is a distinct option available to players in New Zealand, and that is why we do offer this choice. As the player have mentioned, she had received her first withdrawal using this method. However, it is significant to note that bank cards can sometimes encounter challenges, including lower success rates. Thus, we proposed alternative withdrawal methods as a solution, with the sole intention of making the process smoother. Please rest assured that this is not indicative of any reluctance on our part to release rightfully earned winnings. As an honest casino, we take great pride in handling all winnings responsibly. You can verify our credibility by visiting the following link for complete transparency: https://7bitcasino.com/about-us

What is more, we understand your viewpoint regarding the refund of your deposits. Nevertheless, it is crucial to clarify that customers have the right to manage their funds and gameplay based on solely theirs decisions. We actively promote responsible gaming, and if a player chooses to cancel withdrawal requests and continue playing, it is entirely their desire. The client in question utilized all their funds for gaming activities and consistently canceled cashouts. It is firmly believed that it should be understood by players that gambling does not always yield winnings. By accepting our Terms and Conditions players confirm their awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website. You can see this rule here: https://www.katsubet.com/terms-and-conditions or screenshot: https://prnt.sc/s8h55Cb064bp for your convenient.

Should you have any further questions or require assistance with any aspect, please do not hesitate to reach out via [email protected] to our dedicated support team. Our commitment to delivering the highest level of service and ensuring your complete satisfaction remains unwavering.

Warm regards,
Katsubet Casino

AskGamblers

• Support Team

2 years ago

Dear KatsuBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

KatsuBet Casino Complaint Stats

Resolved 12 / 13

Avg. Amount $1,920

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

KatsuBet Casino Complaints

See all complaints for this casino

Being told different things when trying to withdraw

When trying to withdraw I was declined. I was originally told that I have 1.80121896 LTC amount left to wager х3 before I can cash out. I wagered quite a bit and tried to withdraw. When I tried this time I got declined and was told I have Currently, you have 5.4440632 LTC amount left to wager x10. I now being required to wager more than I was originally told before even wagering at all. I need assistance in getting my withdraw processed with wagering a fair amount. I tried to reach out to the casino support but they are not responding or helping.

Resolved

Delayed withdrawal of winnings

I have been waiting for my withdrawal to even be approved for 36 hours. They advertise instant withdrawals. They ignore me in live chat or give generic responses saying we’re working on it. Wait. Can’t get anywhere. No email replies with any substance other than generic responses saying please wait, but try your luck here. I am verified and have withdrawn before but never this much. They owe me 4 withdrawal requests totalling $10,000. I want my money now. This is outrageous. I am a vip player and they still aren’t paying me.

Resolved

$10,000

Not honoring level-up bonus

I reached VIP level 4 on their casino on December 8th, 2022. I’ll be including a screenshot of the email I received on that day—which includes mention of a $10 cash-back bonus for leveling up.

I’ll also be including a screenshot of my bonus history, where you’ll see no bonus given on that day—despite support staff insisting that it’s on my bonus history. I’ll be including screenshots of the chat I had with their support staff on the matter as well.

Resolved

$10

Delayed Payment of Withdrawals

I have requested the withdrawal of 10,000 Euro in total (2,000 + 4,000 + 4,000) via bank transfer on May 28 and I am still waiting for Katsubet to process these. Their Terms & Conditions clearly state, that all withdrawal using Bank Transfer are processed within 3 days, which is not the case obviously.

Unfortunately these delays occur quite frequently now with the Dama N.V. casinos and I wonder why that is. I wish that they would just stick to the same rules, that they set up and require the players to obey precisely. The deposits are taken within seconds, and the withdrawals take very, very long.

Resolved

€10,000

Stole my deposits and not letting play or reimburse

I made 3 deposits with the same credit card. 2 of which went through. 1 didn’t and is still pending.

After 5 business days, I waited. Now they are saying they need the reference number of the transaction which I did. But they are asking for it in a screenshot version. But on my credit card statement, there is no reference number because it went through like a purchase. Which I explained to them.

Basically, none of them actually speaks English and none of them wants to give in contact with a supervisor.

And they are not canceling my deposit nor letting me play my deposit.

Basically, they stole 500$ from me

Unresolved

$500

Casino canceling withdrawal multiple times

I have been trying to withdraw my winnings. Despite multiple attempts and following the directions to manually verify, my crypto wallet address, they continue to cancel it and Joe keeps saying that they never received my email. They keep telling me to adjust my settings on my email that they are not getting it, however, I keep getting all of their emails just fine. I have attached multiple screenshots of my attempts to verify and showing that the emails have been sent, but they continue to ignore them and keep canceling my withdrawal requests.

Resolved

$403

Cashout not processed after a day

I lost Dec 23 2023 1'100.00. I then won at least 450 and withdrew with bank transfer. Still now, 22 hours later, the withdrawal is recallable!

What is the problem?

>>>Our team processes the withdrawal requests as fast as it's possible. Usually the checkup of a request itself takes up to 2 hours<<<

Resolved

Payment keep getting declined or rejected

Hi there I have many attempts trying to withdraw my winnings and keep getting declined or payment rejected, I have on several occasions tried using the departments on with to make withdrawals and on every occasion have been declined or rejected, I have uploaded my I’d and paperwork required for this transaction to go through but every withdrawal always declined… I have even uploaded my bank details as to which I have deposited and there is no function where I can withdraw straight to my card. I am at this point overwhelmed with the many attempts to make withdrawal and no luck so at this point I am pretty upset as I cannot get a successful outcome. I have made several accounts with mifinity ezypay binance and litecoin and none of these cater to New Zealand so I would love some assistance please so we can nicely and successfully solve this issue… Thank you

Resolved

KatsuBet Casino - Deposited money still not reflected

I made a payment of 4500 yen on September 5th, but no matter how long it took, the payment was not made and even if I inquired about it, it was processed, so I just said to wait for a new email and did not give the specific progress. I have also sent screenshots of proof of deposit many times. It won't be credited though. Apparently there is a pending transaction of 4500 yen on your transaction, but now after 5 days it has not been credited. If you don't want to reflect the payment, please refund the money as soon as possible, but wait for the email and tell me only that.

Resolved

￥4,500

Withdrawal methods unavailable

Hi, My name is < personal information removed >

I am submitting this complaint as I am unable to withdraw my winnings from Katsubet Casino.

They have expressed to me that the option to withdraw my winnings back onto my visa/debit card is not an option that is available.

Katsubet support staff recommended that I use the following options:

Skrill

MiFinity

EccoPayz

I attempted to withdraw my winnings using all of these options which were 'unavailable' to me as reasons stated below:

1. Skrill - I can't access it on their site as a withdrawal method (screenshot supplied showing only 'highlighted' methods are accessible for withdrawals)

2. MiFinity - I opened a MiFinity account but cannot add New Zealand or New Zealand dollars in the 'add bank account' section - ( screenshot supplied where they - MiFinity - are stating that New Zealand 'does not exist'

3. EcoPayz - there is No option to choose EcoPayz as a withdrawal method in the withdrawal area of Katsubet casino. (screenshots supplied showing accessible methods of withdrawal and EcoPayz is not even listed.

4. Screenshot supplied as proof of money in my Katsubet Casino account that is available to be withdrawn, but they have no way for me to withdraw it.

5. I repeatedly asked that my withdrawal be paid onto my visa debit card but have continuously been told that I need to use one of the aforementioned methods of withdrawal.

Please help me, as I am at a loss as to how to withdraw my winnings.

Kind Regards

< personal information removed >

Resolved

$1,000