WinTingo Casino - Unable to solve an issue for over a week

after joining the casino there was an isue .I deposited 50$ recived 50$ bonus . when i went to play the slots i kept getting an error message [casino error] error 211 after 4 days of talking following all instructions still no joy .all of the other casinos i play i have no isues with. i could play in fun mode byt not in real money mode.i spoke to at least 8 people mabey more, they said they were handing it over to the tec people i should log back in one hour .some said in 48 hours . still nothing was resolved. when i tried out a slot on my pc.it would take my bet [my money] and desplay the error message again. just thought some one should know.how unfair this casino handled the isue.i dont suspect ill get my money back or have the satasfaction of playing the slots they desplayed. thank you.
yours sincearly john ***********