Casino Mate - Issues Regarding Pay-Out

phats Norway
posted on December 23, 2014.

My account was verified prior to any winnings. I played numerous games where even though I spent a significant amount was still lucky enough to win $2000 AUD. I thought I would "try" and withdraw the winnings. The key word "try" because that is exactly the case at the current moment. On first contact after 1 week of funds still not being received was told it initially takes 5-7 working days and should receive any day now but was also informed they had a glitch in their system and compounded with a "bank holiday" Ok so I wait an extra few days and then its the weekend, now Tuesday as I write this and funds have still yet to come through. I make an inquiry again today and the response I get is.."Please be advised that we have tried to allocate your withdrawal to the card no :xxxxxxxxxxxxxxxx however we were unsuccessful due to the payment being rejected by the processor. Alternatively , please could you select another payment method where we will allocate your withdrawal advisably Neteller or money bookers" So this is what I am being told today. Problem is I dont have neteller or moneybookers!

posted on December 27, 2014.

Dear @phats,
Any update considering your complaint? Thank you.

posted on December 29, 2014.

Hi there,

Please could you provide your account details so that we can look into your query.

Thank you,

Casino Mate

posted on December 31, 2014.

Hi Phats,

With regards to your withdrawal, we do apologize for the delay. Please note though that your withdrawal was processed from our side in a timely manner. The delay came from the processor where the withdrawal payment was rejected. Since then we have re-allocated the withdrawal to your card on the 12/23/2014 at 12:52:37 PM via an alternate processor. These funds should reflect by no later than Monday 5th January 2015.

Should you not see the funds by then kindly inform us immediately and we will gladly assist further.

Thank you

Casino Mate

posted on January 4, 2015.

Can you please confirm that you received your winnings? Thank you.

posted on January 8, 2015.

It's a nice practice to confirm is your complaint resolved or not, thank you.