Complaint #5 10bet Casino

10Bet Casino - Accused me in irregular gameplay and confiscated winnings and deposits

By hurricanez

11 years ago

Hi Askgamblers. I have been in touch with 10bet.com regarding this, and they dont care about me on this matter. they have found it for good that they have confiscated my money. I deposited 2000NOK and then 2200NOK and then 200NOK and i won total 2800NOK and i tryed to withdraw them. My total withdraw was on 7400 NOK. And they say i have irregular gameplay, after reading the rules i think that i had a bet over 5%, but if i this is bonus abuse, can they take my deposits ? They really dont care what i say to them. the case is final with them. but im not done with them. because what they are doing is stealing my money. If 10bet.com does not reply to this i will make an complaint to dems license in curacao about this.

Disputed Casino 10bet Casino

Reason Bonus abuse

Amount kr7400

Discussion

hurricanez

• 2 reviews

11 years ago

Hi Michelle.

This was not an good try.
None of the question i asked for did you answer.
I think this is the time to move on to your gaming license,
BC what your casino does it directly fraud to steal 4400kr.

To Askgamblers: This is not resolved, but i do not think i will get any way with this on askgamblers. Thanks for your site!

10bet Casino

• Representative

11 years ago

Dear hurricanez,

we've refunded you deposit of 200 NOK and thhese should be processed shortly. The other 2 deposits are lost as you know. Your account will remain closed.

Michelle

hurricanez

• 2 reviews

11 years ago

This was an answer i did not expect from 10bet.com. In my account, there has been NO fraudlent activety according to your terms. And what other persons does with an shared IP connection, i cant do anything about that. What other norwegian players does, you can not connect them to me! i dont know other players at 10bet.com, so i dont think it's fair to say this. Maby my game play was not fair against you, but your casino does not care what i say. If your site have an clear message in terms about my gameplay, then the terms should stand there, but they are not in the terms. also, i did never recive any 200kr. my balance was in 0 when i logged in to my account 11/10-2014. If im correct, in november 2013 i lost at your casino and stoped to play there if im not correct?. it tok me 1 year to play at your casino again. And i have my reasons to beleve that your site cheat with the RNG system ( bypassing the system or something ). it's allmost impossible to win at your site. the slot's on your site wont pay out like an other casino. If i had lost my money Michelle, then you would never have said anything about this. But please stop and say that i am playing or connected to other norwegian players, because im NOT. my deposit was done by me and not with any other players or ip add. I hope your casino can send me an transcript of transacions to my e-mail. Regarding the 4600NOK, im not giving up this case. thats because your casino accuses me of fraud, and this is NOT true at all. But one thing more. When I think about it, it was wrong to use your bonus since I've used this before for 1 year ago. This is something I had forgotten. I believed it was ok since it came up messages all the time and tell me to use the code. Sorry for that 10bet.com. But it is not ok to take my deposit money. What will happen to the 7400nok ? does the money go in to your pocket Micelle, who will get this money? this is what i call fraud!

10bet Casino

• Representative

11 years ago

Dear hurricanez,

It is interesting that you are demanding anything from the site since you have been involved in fraudulent activity twice - once in December 2013 - January 2014 and back then we did not close your account and now you are doing the same thing again. Here is what hurricanez did:

Firstly, hurricanez has been detected to be related to other accounts of other Norwegian players who exhibited the same fraudulent pattern. Secondly, bonuses are available once per household, per IP, per person and per computer as stated in our terms and conditions. hurricanez has been detected as linked to other accounts by the system which makes him ineligible for bonuses to begin with, and he has claimed plenty of them. Thirdly, you lost your deposits except the last one of 200 NOK, however your winnings were obtained through fraudulent play therefore your account is now closed. Our decision is final.

Michelle

10bet Casino Complaint Stats

Resolved 31 / 41

Avg. Amount $2,831

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

10bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 22 out of 29 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

10bet Casino Complaints

See all complaints for this casino

Confiscation of deposit and winnings

Hello AskGamblers team,

I would like to file a complaint against 10Bet.com I had an account with them for about 2.5 months. During this period, I was placing a few bets daily on major sports events. I also occasionally played slots, blackjack and placed a few accumulators.

On May 20th, my account was suddenly closed without any prior notice. I received a vague email that my account was terminated due to a violation of terms and conditions, but no specific reason was provided. At the time, my account had a balance of $380, which was confiscated.

I contacted support, but they only gave me a generic response pointing me back to the terms and conditions. I did not engage in any suspicious or abusive activity and believe this action is unjustified.

I kindly request AskGamblers to mediate this issue and help recover my funds, or at least obtain a clear explanation of the alleged violation.

Thank you in advance for your support.

Unresolved

$380

Withdrawal of 3000 INR pending since April 7th

Hello team,

I made the withdrawal of Rs 3000 on 7/4/2025 time 10:12 am.

The amount has never been credited to my account.

I have emailed them more than 50 times, but they just give system system-generated email that a follow-up has been made.

They are not crediting any amount to my account.

Please help me

Unresolved

₹3,000

Waiting 5 weeks for a withdrawal

I have been waiting 5 weeks now for my withdrawal of £10,500. I have uploaded soo many documents which was asked of me.
I have also done a video verification which I passed. I have emailed them over 50 times and all I get back is it is with the relevant team and I will be notified when more information. I made my withdrawal on the 16th December 2023 and still NOTHING.

Unresolved

£10,500

Locked account after verification

I made a new account with 10bet last weekend and won just over £30,000 I deposited £80 from my paypal, I have tried to withdraw my money, been asked for I.D and everything I have sent all those then tried to log into my account and it now says temporary locked for security reasons.

It seems as tho they are trying every way to not pay money, blanking my emails i cant get through on phone just cuts off.

I'm getting in touch with gamblers solicitors for advice.

The live chat cant resolve anything all they are saying is we will hear by email

Unresolved

£30,000

Lengthy verification account suspended and waiting on my withdrawal

Hi there after lengthy back and forwards with 10bet. I withdrew £1500. It was pending for a while. I sent away all relevant documentation. A few hours later i could not access my account. They are taking forever to reply. They are wanting a video verification call on skype which was agreed by myself i haven't heard anything back since. Seems like a company that happily take your deposits and make it impossible to return winnings!

Unresolved

£1,500

Verification taking forever

After sending all documents requested by them and clearing the stage, they requested for a video verification to which I agreed. I confirmed the date and time to them. After that days have passed and I have sent 4 emails to no response. All I get is a computer generated reply. I dont know why are they dragging issues so much. It has been 4 weeks they have suspended my account and now the verification seems to take forever.

Resolved

Wont accept ID for withdrawal

I was always verified for the past year as soon as I win big. They ask for my ID. I have sent at least 10 different photos of my ID. Every single time I get an excuse it’s not high enough quality. Let me tell you, I have the iPhone 12 Pro. And the quality of the ID cannot get any clearer, it’s literally impossible. I have sent customer Complaint through them and October 6th got email saying, it’s not clear. I just want my ID verified so I can get my withdrawal. Down below I uploaded screenshot of the amount of times I uploaded photo of ID. I also uploaded the most recent picture of my ID that I submitted front and back of drivers license. And finally I uploaded a screenshot when I contacted customer resolution, that’s what they replied with. Doesn’t meet quality standards. That’s I uploaded the same ID here, so you guys can see for yourselves what I uploaded to them. This is just an excuse of theirs so they don’t need to pay my $3000+ withdrawals. Lastly, I uploaded the picture of my withdrawals that have been pending 4+ days now because they won’t verify my ID. Hopefully you guys accept my complaint and tell them that the ID picture is clear and it should be acceptable and not “unclear”. Thank you for your time!

Rejected

$3,417

10Bet Casino - Stalling verification and withholding a lot of funds

I opened a 10bet account back in 2018 and sent them my documents which they duly accepted. I then followed on to deposit a total of 5.500 GBP and won more in winnings.

Since then, it has been an ongoing hassle with the Casino to get my funds( and even deposit!) back. First they claimed that I needed to verify, which I did. Then they said after phoning them at least 20 times that they will get back to me, day after day I called, and they kept providing the same answer.

Then they turned around recently and said that I needed to provide a utility bill, which I did. Then after asking for every type of document there is, they found that insufficient and said I should send my passport along with a passport selfie which I found curious, however, I did this along with a selfie and then finally came the bombshell: They said they do not believe I am the lawful owner of the account and all communication will now cease!

So right now a) I did not get my deposit of 5500 GBP back
b) I did not get my winnings
c) They have wrongfully accused me after I did all the long verification they asked for

Technically, they can just turn around to anyone and say ' we dont believe you own this account' and keep the money? Thats just stealing if you ask me!

Resolved

10Bet Casino - Delayed account verification and payment

Hi, my nickname to 10bet is rousbous123. I made deposit 10bet with welcome bonus 12.2.2019 and after wagering that according to the book I won 2857 euros. After that I made withdraw, but next day my account was closed and my access to log in was denied. I send them email and ask why is that, they told me to upload documents to their site, but I cant do it because my access to the site was denied. Then they told me to send documents to email and I do that. Now it is been almost two week and they havent accept my documents. They just told me always same thing, that documents arent checked yet. So I hope you can help me with this issue, because no progress has been made in two weeks.

Unresolved

€2,857

10Bet Casino - Stalling account verification and withdrawal

User name - Babioras. I opened my account on 25th of January, made deposit and win £4500. I upload all neccessary documennts for account verification but my account is still not verifayed and no one can provide a reason why - „additional check need to be done” - what check? „Just additional check need to be done on first withdraval”. When I am asking when it will be verified and why casino is missing the deadline - „please give us more time”, how long - „we cant give exact date, jus please wait a little bit longer” , when I ask to speak with someone who can provide a reason why nothing was done with my account and on which stage the verification is after 48h - „we cant see this information, relevant team need to make additional check”, when I ask to speak with the manager „there is no available manager at the moment to take your call”. To finalize - customer service cant reply on any of yours questions, cant give any exact date, they just can say „sorry, please wait longer”. That is unprpfessional, and casino shouldnt work as this, if you promise to verify the account in 48h this need to be done, if it wasnt done you need to provide a reason! I just spent 20 minutes on phone with customer servise (before I was chating with several team members) and it was just waste of time! They are saying that account verification should take up to 48h, now I am waiting longer and nothing was done! Question to ASKGAMBLERS I find this casino on your recomendations so please help now to sort this issue! As this is unrespect for player!!!!

Resolved

£4,500