This is a copy of the transcript with the Customer Service at Loco Panda Casino:
Chat start time Jul 20, 2012 12:25:57 PM EST
Chat end time Jul 20, 2012 1:03:47 PM EST
Duration (actual chatting time) 00:37:49
info: Please wait for a site operator to respond.
info: You are now chatting with 'Jennifer'
Jennifer: Thank you for playing at Loco Panda, my name is Jennifer. How can I help you?
rocco7108: Hey! I tried to use the coupon BOOGIE but it didnt work, can U please tell me why?
Jennifer: May I have your username, please?
Jennifer: I will be happy to redeem this coupon for you. How much would you like to deposit?
Jennifer: Would you like to try our great bonuses?
rocco7108: whats the best bonus then?
rocco7108: deposit 100
Jennifer: You will have only $500, but if you deposit $150 you will have amazing $1250 guaranteed cash back of $70!
Jennifer: you will have guaranteed $70 cash back
rocco7108: and if I deposit 200? :)
Jennifer: In order to get free chip you will need to contact account manager and he will authorized cash back for you.
rocco7108: but howmuchdo I get to play for if I deposit 200 ??
rocco7108: and the wagering times?
Jennifer: If you deposit $200 you will have $1000, and playthrough will be $30000
Jennifer: But offer of $1250 is much better :)
Jennifer: ust think about it. Minimum deposit, minimum bets, minimum payouts OR higher deposit, higher bets and much higher payouts
rocco7108: and the wagering times for the 150 offer? how many times?
Jennifer: The wagering is the same, 30 times, But think when you have more money on playable balance, you have more chances to hit jack pot
rocco7108: done!! ;)
Jennifer: But you can add $100 more and will get $1250!
rocco7108: do U credit my bonusplease?
rocco7108: U wrote: You will have only $500, but if you deposit $150 you will have amazing $1250 guaranteed cash back of $70!
rocco7108: which I did, I deposited 150 as U said
Jennifer: I mean $150 more and in total $250, and you will get $1250 to play with
rocco7108: thats not what U said! Keep your promise please
Jennifer: $100 more and you will additional $500 on balance
Jennifer: I'm sorry for this mistake
rocco7108: well then I withdraw the deposit again and go toanother casino, I thought U were one of the good casinos!
Jennifer: Bonus of 400%
Jennifer: and $150 plus this bonus
rocco7108: I asked U ! and U TOLD ME!
rocco7108: tired of arguing so, TY!
Jennifer: I apologize for this
Jennifer: Michael, I'm so sorry for this.
Jennifer: I just missed one word
rocco7108: dont bother, I am making a withdraw so
Jennifer: I can redeem coupon for you
rocco7108: not nececcery
Jennifer: and you will have $750 to play with
rocco7108: I rather get my 150 back
Jennifer: I'm really for this mistake
Jennifer: And refund process will take a long time
Jennifer: And I suggest you to enjoy our welcome bonus
rocco7108: I have time...and will post this on askgambler.com
rocco7108: This transcript I mean
Jennifer: And you will have $750 on your playable balance
info: Your chat transcript will be sent to [email protected] at the end of your chat.
rocco7108: Have a good one!
Jennifer: Are you sure you want to withdraw? It will take a long time to withdraw money, And you can enjoy our welcome bonus of high percentege
rocco7108: then correct it and fix it!...I KNOW U can do that!
rocco7108: since the coupon BOOGIE I asked for was going to give me 400% AND 100% cashback if I deposited more then 100, and U offered me 70.....come on now
Jennifer: I would really glad to add 400% bonus on top of your deposit $150.
rocco7108: Like I said, or U said,...DEPOSIT 150 INSTEAD OF 100 AND I WILL GIVE U 1250!....if problems occour ALREADY...I am afraid what would happened IF I would even win! NO THANX!
Jennifer: I just contacted my manager, and he authorized $150 cashback after you done playing with our Boggie bonus because we really appreciate you as a new player in our casino
rocco7108: I am done!...Have a good evening Jennifer!
Jennifer: because according the promotion, the 100% cashback is valid for the fixed amounts of deposit:Get 400% for Slots Use code: BOGGIE
Jennifer: And Get Extra Free Cash
Jennifer: $21 Deposit to play with $105 & Get $15 Free Cash!
Jennifer: $100 Deposit to play with $500 & Get $75 Free
I THINK IT´S BAD NOT TO KEEP WHAT THEY PROMISE & OFFER ME 70 CASHBACK WHEN THE BONUS SAYS 100% BACK IF DEPOSIT MORE THEN $100
What´s your standpoint on this?