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Grand Parker Casino - Not sure I will ever see my winnings, Please Help!!

Complaint Info
Disputed casino Grand Parker Casino
Reason Delayed payment
Posted on September 27, 2014

I honestly love playing with Grand Parker and recently won a jackpot but have not been able to collect my winnings. It's almost impossible to get straight answers from the finance department. they submitted a wire transfer that was denied by my bank because the money was being wired from Cyprus. Since then i have been trying to have the casino wire the money from another country that is not a high risk for fraud with no avail. They have been trying to send me a check and i keep telling them that the bank will not honor a check from a high risk fraud country. Their customer service says that the money was coming from Curacao but their finance department says something else. I dont understand why they cant wire the money from another country since i was told that the check would not come from Cyprus. I am just trying to collect my winnings before Christmas. Why, if i was told by the finance dept that the check is not coming from Cyprus, cant they just wire the money to my bank. Its almost a month and i am yet to see a dime! so frustrating!! I am still hoping that this Casino is not a scam since i really enjoy playing the slots. i will keep you all informed of the outcome.

Posted on September 23, 2014

This complaint has been reopened as per Grand Parker Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dear @nsoohon,

AskGamblers Complaints Team have been informed by Grand Parker Casino management that your payment was already processed long time ago. Please confirm so that we could close this case accordingly. Please keep in mind that in case you fail to provide feedback within the given 96-hours time frame available for response we will consider your complaint as resolved and it will be closed accordingly.

Thank you for your cooperation.

Grand Parker Casino Complaints

  • 31 of 64 resolved
  • 3 days avg response
  • 1 month avg complaint life
  • 1,584 USD avg amount

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