Ag Awards

Grand Parker Casino - Not paying on withdrawals!!!

Complaint Info
Disputed casino Grand Parker Casino
Reason Delayed payment
dawynsmith North Carolina Message
Posted on September 27, 2014

I have never withdrawn from Grand Parker before, so I expected my money to be wired into my account. Now I submitted a withdrawal on July 31st along with the required identification documents which were approved on Aug 3rd. I was told that it will take 7-10 business days. Today is the 10th business day (17th Aug) and there are no pending wires showing at my bank. I contacted support via chat who referred me to the financial department via email for an update. I sent the financial department (faxback) an email requesting status and their reply was:

Dear Dawyn,

Please be informed that at Grand Parker Casino safety is our top priority. There are security checks running on the accounts of our players by Antifraud Department at the moment. As a result, the withdrawal requests are currently on hold until conclusions are made.

We apologize for the delay and hope for your understanding.

Best regards,

Finance Department

Grand Parker Casino

Now I sent in the documentation and was approved and now my withdrawal is on-hold. I couldn't believe that at the final hour my withdrawal is on hold. THIS IS JUST NOT RIGHT!! I received no request for further documentation prior to this day, and other than showing them the deed to my home, I am on a fraud hold. I was diligent in submitting the requested documentation several times (15 emails) to the financial department after being told that they didn't get the attachments. I thought that was kind of fishy because I always BCC myself, and I got the attachments. Now I sent a follow up email telling them that I would be willing to provide a copy of my bank statement or mortgage statement proving I am who I say I am. I received no reply.

I truly hope puts enough fire in them to get my money to me. The request withdrawal amount is $650. Is that too much money?

Posted on August 22, 2012

Replied via another resource and in touch with the player.

Undergoing investigation by fraud department and will be contacted.

We hope it will be resolved, and thanks.

Grand Parker.

dawynsmith North Carolina Message
Posted on August 22, 2012

Due to the delay in posting this complaint I have since gone to an alternate resource to resolve my issue. I will close this complaint when Grand Parker pays me.

Posted on September 23, 2014

We got evidence from the casino that this player was paid. @ dawynsmith, can you confirm please, thank you.

Grand Parker Casino Complaints

  • 31 of 64 resolved
  • 3 days avg response
  • 1 month avg complaint life
  • 1,584 USD avg amount

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