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Grand Parker Casino - Made a deposit... It said bad gateway 506

Complaint Info
Disputed casino Grand Parker Casino
Reason Amount not credited
Amount $ 100
Posted on October 20, 2014

They always ask me to deposit more, been playing here for awhile. So today I decide to deposit 100.00 they system popped up a "bad gateway 506" error then the pop up window came up and they asked if I wanted to do it manually I was checking my bank account they took my 100.00!!!!!!Here is the chat session after. I will never play here again unless this is fixed today!

Please wait for a site operator to respond.

You are now chatting with 'Rachel'

  • Rachel: Welcome to Grand Parker Casino, my name is rachel. May I have your username and how may I help you?
  • you: sseals77
  • Rachel: I see that you just attempted to deposit. Unfortunately, the deposit was not successful. I would be happy to run a manual deposit for you. Please provide me with the last 4 digits of the card, the expiration date, the CVV code, and the amount you would like to deposit.
  • you: Hi Rachel...it did not decline you guys took the money off my card!!!
  • Rachel: Just a moment please. Thank you.
  • Rachel: I appreciate your patience and will be with you shortly.
  • you: Please dont do this today I had this issue a few months ago...and was told I had to wait 7 days or something...I dont want to have to call my bank to explain...100.00 is a lot of money to have sitting out there in lala land
  • Rachel: Dear Sparkle, thank you for your patience. As I see, this transaction was pre-authorized, meaning it was declined, since this message doesn't show a pending charge, no need to worry, it didn't go through
  • you: no!!!!!! not correct!!!!! i just called the bank they said it was approved pon there end...my money is being held upo by you guys the authorization 3 is 852586!!! not cool and they tell me it was sit holding for 30 freggin days unless you guys send some letter. I swear to Christ i will never play here again if this is not fixed now....I am not pissed at you but fix this or call a manager who can!!!! you guys always try to get me to deposit more and the day I do you take my money from my account and say you dont have it BS!!!!!!
  • Rachel: Please hold one more moment, I will ask manager for it. I am really sorry it happened and will try to do my best to find a solution
  • you: ok

Posted on January 16, 2013

This was resolved by my account manager Amber (she really is a sweetheart :-).

Oddly I thought it was not going to go well but they fixed it! I am still a little wary about depositing larger amounts now, however I can say they got things sorted out amicably.

My only other concern is that when I tried to call the phone number on the transaction it said it was a non-working number. Very odd and if I really needed to speak with someone about this it would have been impossible unless I went through GP. All in all I still give this casino a 9/10 considering how limited the options are here in the states and there AWESOME customer service.

I would highly recommend this casino if you want to be treated well and not spoken to like you are an idiot like some other casinos do...I will not name names I just uninstalled them.

Posted on January 16, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Grand Parker Casino Complaints

  • 31 of 64 resolved
  • 3 days avg response
  • 1 month avg complaint life
  • 1,584 USD avg amount

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