Made a deposit... It said bad gateway 506
They always ask me to deposit more, been playing here for awhile. So today I decide to deposit 100.00 they system popped up a "bad gateway 506" error then the pop up window came up and they asked if I wanted to do it manually I was checking my bank account they took my 100.00!!!!!!Here is the chat session after. I will never play here again unless this is fixed today!
Please wait for a site operator to respond.
You are now chatting with 'Rachel'
- Rachel: Welcome to Grand Parker Casino, my name is rachel. May I have your username and how may I help you?
- you: sseals77
- Rachel: I see that you just attempted to deposit. Unfortunately, the deposit was not successful. I would be happy to run a manual deposit for you. Please provide me with the last 4 digits of the card, the expiration date, the CVV code, and the amount you would like to deposit.
- you: Hi Rachel...it did not decline you guys took the money off my card!!!
- Rachel: Just a moment please. Thank you.
- Rachel: I appreciate your patience and will be with you shortly.
- you: Please dont do this today I had this issue a few months ago...and was told I had to wait 7 days or something...I dont want to have to call my bank to explain...100.00 is a lot of money to have sitting out there in lala land
- Rachel: Dear Sparkle, thank you for your patience. As I see, this transaction was pre-authorized, meaning it was declined, since this message doesn't show a pending charge, no need to worry, it didn't go through
- you: no!!!!!! not correct!!!!! i just called the bank they said it was approved pon there end...my money is being held upo by you guys the authorization 3 is 852586!!! not cool and they tell me it was sit holding for 30 freggin days unless you guys send some letter. I swear to Christ i will never play here again if this is not fixed now....I am not pissed at you but fix this or call a manager who can!!!! you guys always try to get me to deposit more and the day I do you take my money from my account and say you dont have it BS!!!!!!
- Rachel: Please hold one more moment, I will ask manager for it. I am really sorry it happened and will try to do my best to find a solution
- you: ok
Grand Parker Casino Complaint Stats
Resolved
31 / 64
Avg. Amount
$1,584
Avg. Complaint Duration
48 days
Avg. Response Time
4 days
Grand Parker Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 27 out of 48 complaints in this category have been resolved.
This operator's average complaint duration is 48 days, while the average duration across all operators is 8 days.