At Grand Fortune Casino (GFC), I deposited $200 using a bonus with a $10,000 max cashout. After playing and meeting the wager requirements, I had a balance of over $11,000. I submitted all requested documents to the casino's banking department per their request and made my first withdrawal request ($2500/week) via wire transfer using the casino's cashier system. After briefly emailing with someone named Dean (no last name provided), I received an email (from Dean) informing me of the following:
"As you know RTG operators all use a third party fraud service called Iovation. Iovation have informed me that you did dispute $100 worth of deposits back in 2012 at another operator which cannot be named due to legal obligations that Iovation has with their operators and as it stands if a player has history of disputed transactions they will be refunded and their accounts banned."
This is the first time I have heard of any such thing. I have deposited thousands at RTG casinos over many years and have never been accused of fraud. There is no mention of "Iovation" or any "fraud service" in GFC's terms & conditions.
I have never used multiple accounts, abused bonuses, or requested refunds from casinos. I do not have "a history of disputed transactions." According to GFC, I have ONE disputed transaction -- from 2012 for $100 at another casino. To my knowledge I have never made a refund request. I have never been contacted by any casino regarding a disputed transaction.
I was lucky enough to play through GFC's wager requirements and win in complete compliance with the casino's T&C, only to be accused of committing fraud at another, unnamed casino in 2012 for $100. Rather than pay, GFC closed my account and refunded my deposits.
I consider this shady and unfair behavior.