I am having an issue with genesis casino.
My documents were verified on the 6th of December and I waited a week for the first withdrawal which didn't happen so I cancelled it and played with the funds. I then managed to win and made three separate withdrawals on The 14-12-18.
I have contacted them a number of times but I keep getting fobbed off with security checks.
The initial problem was that I used my wife's debit card as we use that as our joint account, this was sorted out with both my wife's and my i.d and she signed a form they sent us to accept I used the card. This was accepted and verified by genesis so I'm wondering what the hold up is now? The money is going back to the same debit card it came from? All in all I have been waiting on a withdrawal from the 6th of December?
Any assistance would be appreciated.