I signed up a new account with Genesis Casino on 26th February, deposited £100 and received 100% bonus. I followed all terms & conditions and completed the wagering requirements and was lucky enough to be left with a balance of £4255. I submitted 3 withdrawals on the same day totalling £4255. I was requested to submit various documentation including selfe pics of myself holding my ID and credit card used to make my deposit. I have submitted this documentation in a timely manner quite a number of days ago now and am still awaiting any news from the casino on when my withdrawal will be processed. Also for some reason which has not been explained when I have contacted their on line chat people my account has been blocked and I cannot gain access to my account. I cannot see for any reason why my withdrawals have not been processed yet and also why the casino have not given any reason for the delay or account blocking.