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Fraudulently denied my $1100 withdraw


I won $1100 at video poker with cash that I deposited without any bonuses attached.

This deposit was for $30 on 1/27/16 and I did try to use bonus Blackgold but it was rejected due to a $50 min bonus requirement. I went on to play video poker with my money and won $1100 which i attempted to withdraw.

Like other players stated I was instantly hit with delay tactics and told I had to send in multiple documents in order to receive my withdraw. I did what was requested and followed up and wasn't alerted of anything out of the ordinary except for the constant delay in getting paid.

Finally I look through my status log that tracks activity and there was a manager that withdrew my $1100 from the account and I was told it was because I violated the bonus conditions attached to the funds I was using. I wasn't allowed to use video poker and so all of my winnings were taken.

I looked carefully again at the log and just as I remembered my funds did not have a bonus applied it was clearly declined due to me depositing $30 and not $50. However 15minutes later a bonus code I was not even aware existed was applied to my deposit unknowingly and they carried on saying that I violated their terms. It's not even possible for me to apply a bonus code to funds after an initial deposit on top of the fact that it was a convenient code that had a minimum deposit of $30. When I confronted the agent with this my live chat session was terminated by the site operator.
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Discussion

User name
We have been provided with clear and justified evidence on behalf Palace of Chance Casino management that player was clearly informed by casino's support what are the terms of aforementioned bonus: allowed games were only Slots and Keno. Player breached bonus terms by playing video poker due that fact his winnings was voided.

Therefore, we consider this case as closed and resolved. In case of a disagreement with our decision we would like to remind player that further assistance on this matter could be requested from the official regulatory body of Palace of Chance Casino.
User name loyalty-level-2
Not that I was aware that I broke your rules, but that's ridiculous anyways for anyone that did accidentally make a mistake along those lines. That would be comparable to me going to a casino winning at slots with my earned freeplay and them taking the winnings if I played blackjack
User name loyalty-level-2
I'd like to see this chat log myself, I had no idea that a promotion applied made it where when I played a game that was made available I wouldn't qualify for what I'd won?
User name
Hi fb_101­­01­5­5­81­­041­­54043,

I’ve reviewed this carefully and here’s why your withdrawal has been declined:

You initially claimed coupon ‘BLACKGOLD’. This coupon was denied and removed immediately following your deposit. The reason for this is that your deposit was in the amount of $30, but the coupon required a minimum $50 deposit.

You then contacted our support team via live chat and inquired about this. Our agent explained it to you and then manually issued the BLACKGOLD330 coupon (it required only a $30 minimum deposit). Our agent also explained in thorough detail the terms and wagering requirements along with allowable games pertaining to this coupon.

This coupon was Slots and Keno Only and with your play in Video Poker, it would preclude you from making a withdrawal.

I have forwarded the chat log to AskGamblers for verification.

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500