I have contacted Planet 7 Casino on more than a dozen occasions in regards to withdrawals both approved and pending. As of this submission have submitted 6 email requests for updates on both approved and pending withdrawals. Currently I have the following:
Withdrawals Approved: $1,440 - Age of approvals - 42 days, 33 days, 31 days, 27 days, 5 days
Pending Approval: $1,800 ($1,624.50 minus the bonus deposit) - 21 Days since requested
Per Planet 7's terms and conditions:
Approval Of Withdrawals
• All withdrawal requests must first be reviewed and approved by the casino before being sent for payment.
• Standard Approval: All Standard withdrawal requests will be reviewed and approved, or denied, within 3 business days of your request.
• Your payment will be sent within 7 business days after approval.
The following are the case numbers that have been opened via email, all if which have received no response outside of the automated response provided when submitting.
Each automated response I have received has the same statement included:
"We have received your email and are assigning it to a casino representitive. You can expect to receive a response from us within one business day." - as you can see by the dates submitted, the oldest is 1 week.
12/7/2016 - LTK121660167851759X
12/8/2016 - LTK121660167852642X
12/9/2016 - LTK121660167851759X
12/10/2016 - LTK121660167851759X
12/12/2016 - LTK121660167857299X
12/13/2016 - LTK121660167851759X.
I am eager to keep plating at this casino, I love the game play - but I need to receive payments. I want to be fare and I am patient but I am receiving nothing from Planet 7 in responses or resolutions. I don't want to hear "trust us, we will send you the money". Delays I get, but they have blown past their stated terms of service.
This company has a dedicated, long term player here that is willing to pump money into the slots...if they can provide payouts....but I see nothing from them in wanting to keep me as a client.