I have been attempting to withdraw some winnings (2000 euros – $2900 CAD) from Everum Casino since October 20th and October 22nd and it now seems I am just getting a run around story. At the beginning I trusted their explanations and accepted their reasoning for why the withdraw process has not been able to go through but now it seems it is just a stalling charade.
There were several reasons I chose this casino and they all came from 'Online Casino Review Sites” such as yours. You and the others presented many pros about this casino. Such as; the number of games they offered, the types of withdraw options that were available, the speed at which a withdraw can occurred, and the communication factor and for the better part these pros were correct except for two of them it is not accurate.
The means I use to withdraw winnings from a casino is the option of the “bank transfer” and this process was available through Everum Casino as presented by your site.
So now I am trying to withdraw funds and this process in actuality not available to me since I am “Canadian”. As stated by Everum Casino, “ We have been told that it is not possible to send withdrawal to your card due to restrictions set for any bank. As for Bank transfer we do offer bank transfers and within SEPA it normally takes 1 day to be credited to recipient account. Unfortunately our German bank follow compliance rules and do not allow to send funds to Canada.”
I have withdrawn funds from other casinos who are I believe are a part of SEPA and these transactions have been successful.
So I am not getting why this option is not available?
I have a transcripts of all the correspondents I have had with them from the beginning and if you would like to see and read to get a better feel for the situation I am willing to forward them on to you. Maybe I am totally wrong in this...
Thank you for listening..