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Everum Casino - Delayed payment and false promises

RESOLVED
snootli Canada
posted on November 9, 2018.

Hello,

I have been attempting to withdraw some winnings (2000 euros – $2900 CAD) from Everum Casino since October 20th and October 22nd and it now seems I am just getting a run around story. At the beginning I trusted their explanations and accepted their reasoning for why the withdraw process has not been able to go through but now it seems it is just a stalling charade.

There were several reasons I chose this casino and they all came from 'Online Casino Review Sites” such as yours. You and the others presented many pros about this casino. Such as; the number of games they offered, the types of withdraw options that were available, the speed at which a withdraw can occurred, and the communication factor and for the better part these pros were correct except for two of them it is not accurate.

The means I use to withdraw winnings from a casino is the option of the “bank transfer” and this process was available through Everum Casino as presented by your site.

So now I am trying to withdraw funds and this process in actuality not available to me since I am “Canadian”. As stated by Everum Casino, “ We have been told that it is not possible to send withdrawal to your card due to restrictions set for any bank. As for Bank transfer we do offer bank transfers and within SEPA it normally takes 1 day to be credited to recipient account. Unfortunately our German bank follow compliance rules and do not allow to send funds to Canada.”

I have withdrawn funds from other casinos who are I believe are a part of SEPA and these transactions have been successful.

So I am not getting why this option is not available?

I have a transcripts of all the correspondents I have had with them from the beginning and if you would like to see and read to get a better feel for the situation I am willing to forward them on to you. Maybe I am totally wrong in this...

Thank you for listening..

David

snootli Canada
posted on November 9, 2018.

I have just received an email from Everum Casino and they mentioned they were able to perform a one time transfer and that i could expect my winnings on November 13th.

I will be waiting to see if this transaction is successful..

Thank you

posted on November 9, 2018.

Dear snootli,

We were able to offer several ways of withdrawing funds for you, including Ecopayz, transfer back to Visa card, Bitcoin, Jeton. Unfortunately your Bank reject transfer to Visa card and it has been credited back to us. Other options were not good for you as well, so basically leave only Bank transfer as alternative.
Due to compliance reasons our Bank do not allow us to transfer funds to any Canadian Bank, so we are working on adding additional way to process bank transfers withdrawals. This should be finished during next week.

We believe that problem now resolved as we transferred funds to you and you should receive it shortly. We apologize for unpleasant experience and will improve the service in nearest future.

snootli Canada
posted on November 10, 2018.

I'd like to thank Everum Casino and their support staff with their devotion and persistence to work with a customer to find a way to resolve the issue of transferring funds to a Canadian bank.
Well done and thank you....

i would also like to thank Askgamblers for this forum...

This ticket has been resolved...

AskGamblers
posted on November 10, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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