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Everest Casino not returned my money

RESOLVED
Complaint Info
Disputed casino Everest Casino
Reason Refund declined
Julesanthony United Kingdom Message
Posted on July 1, 2014

On the 9th August (16 days ago) I joined Everest Casino and deposited £30.

However the casino's software wasn't compatiable with my old Macbook, so I withdrew my £30 and emailed them to explian what had happened and that they should close my account.

The next day my account was closed, but I rec'd no emails or messages to let me know everything was in order. 16 days later I have rec'd no replies to about 5-6 emails and I haven't rec'd back my £30. I have the bank statement to prove it was taken, so maybe the theat of legal action would improve their replies?

Again another casino with poor comms and problems with withdrawals.

AskGamblers
Posted on September 5, 2013

 Julesanthony, have you checked your account? Your deposit is refunded, as we're informed from casino management!

AskGamblers
Posted on September 9, 2013

Dear @Julesanthony,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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