Complaint #6
Dr Vegas Casino
Not paying £500
9 years ago
I have been a member of DrVegas for years & years (since it was called Cyberslotz). For the last few months I've played there every day. During this time I've had numerous payouts in the range of £50-£500.
On 18th October 2016 I won approx £600 & submitted a request for £500 (the max you can withdraw to Skrill). The next day 19th Ocotber I submitted a request for the other £100.33.
On 27th October I received the second w/d of £100.33 but still hadn't received the £500. I contacted DrVegas & was told they needed to send me a "code" written on a piece of paper that I would have to tell them in order to verify my account. Since then there has been lots of emails back & forwards between ourselves. Here is the summary:
1. Originally DrVegas told me they'd sent the code.
2. It never arrived, when I contacted them a few days later they HADN'T sent it & said I need to send them 4 forms of ID: Passport, Bank statement, Utility bill and Council tax bill.
3. I sent those & they replied saying they were fine and that they'd sent the code.
4. Again it never arrived. when I contacted them a few days later they said they HADN'T sent it (second time they lied) and I needed to send them Skrill statements showing transactions in & out, method of funding used and a copy of that method of funding (c/card).
5. Despite their clearly being no need for them to have these I sent copies anyway and asked for the code.
6. DrVegas then replied saying I now need to send a notarised copy of my passport!
7. DrVegas now don't even reply to my emails.
Clearly DrVegas are simply avoiding payment. They have continually lied & everytime I send what they're asking for they simply ask for something else.
Final note: My girlfriend (who lives with me) also has an account with DrVegas. However this has always been the case, she also opened an account when they were Cyberslotz (years ago, maybe 10 years ago, not sure?) At the time I contacted them beforehand to ensure this was not in breach of their Ts&Cs & was assured it was fine for her to also have an account. Like me, she has made dozens & dozens of losing deposits, as well as having been paid out numerous times by Dr Vegas prior to this incident. At no time has there been any attempt to hide the fact we lived at the same address (those details are the same on our accounts) & as I say at the time of account opening we specifically asked if this was OK.
It's very clear to me from what I read on this & other forums that DrVegas are in financial trouble & have begun to delay / not pay because of it.
The support rep I've dealt with throughout is called anita < surname removed >
On 18th October 2016 I won approx £600 & submitted a request for £500 (the max you can withdraw to Skrill). The next day 19th Ocotber I submitted a request for the other £100.33.
On 27th October I received the second w/d of £100.33 but still hadn't received the £500. I contacted DrVegas & was told they needed to send me a "code" written on a piece of paper that I would have to tell them in order to verify my account. Since then there has been lots of emails back & forwards between ourselves. Here is the summary:
1. Originally DrVegas told me they'd sent the code.
2. It never arrived, when I contacted them a few days later they HADN'T sent it & said I need to send them 4 forms of ID: Passport, Bank statement, Utility bill and Council tax bill.
3. I sent those & they replied saying they were fine and that they'd sent the code.
4. Again it never arrived. when I contacted them a few days later they said they HADN'T sent it (second time they lied) and I needed to send them Skrill statements showing transactions in & out, method of funding used and a copy of that method of funding (c/card).
5. Despite their clearly being no need for them to have these I sent copies anyway and asked for the code.
6. DrVegas then replied saying I now need to send a notarised copy of my passport!
7. DrVegas now don't even reply to my emails.
Clearly DrVegas are simply avoiding payment. They have continually lied & everytime I send what they're asking for they simply ask for something else.
Final note: My girlfriend (who lives with me) also has an account with DrVegas. However this has always been the case, she also opened an account when they were Cyberslotz (years ago, maybe 10 years ago, not sure?) At the time I contacted them beforehand to ensure this was not in breach of their Ts&Cs & was assured it was fine for her to also have an account. Like me, she has made dozens & dozens of losing deposits, as well as having been paid out numerous times by Dr Vegas prior to this incident. At no time has there been any attempt to hide the fact we lived at the same address (those details are the same on our accounts) & as I say at the time of account opening we specifically asked if this was OK.
It's very clear to me from what I read on this & other forums that DrVegas are in financial trouble & have begun to delay / not pay because of it.
The support rep I've dealt with throughout is called anita < surname removed >
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