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Desert Nights Casino - Invalid Bonus Codes

RESOLVED
Complaint Info
Disputed casino Desert Nights Casino
Reason Bonus not given
Posted on May 16, 2014

Stay away from this casino. Every week they send out emails w/ fabulous bonuses. The problem is most of the time the bonus codes don't actually work. When I first start playing there wasn't such an issue. As time went on it got worse and worse. Now there's not even a phone number to call them. Seriously? It's really bad if you cannot even contact via phone.

The way they get is that you make a deposit, based on the bonus % you think you'll receive. Then you try to claim the code and it doesn't work. You contact Live Chat and they always have an excuse. Either, "The code is Expired", yet they just sent the email that day or the day before. Or "Oh that was a mistake in the email". This has happened now about numerous times now. Then they say that you can use another code which is much much less than what you were supposed to receive.

I know I'm a glutten for punishment, but I decided to give them another try today. This time I claimed the coupon code first and the system stated that it expired. The email with the coupon code was received yesterday, Thursday, 10/25/12. It listed several codes, one being 200% for Friday "FRIDAYFEST"; which I was trying to claim on Friday. Again I contacted Live Chat. After 5 minutes of waiting, Julie simply stated "the code has expired". I explained that that was not possible as today was Friday. I then waited another 10 minutes with no response and was like "Hello". After another minute or so Julie responded that she was busy helping other people. Really? So I said "That's not my problem. You should be responding only to me at this moment." and Julie replied "Please do not be selfish, we have to pay the same attention to all the customers"...."as I said, the promotion is expired".

This is beyond ridiculous. Besides given fraudulent coupon codes, they obviously do not care about Customer Service!

Posted on October 29, 2012

Hello

Thanks for posting. I am sorry to hear of the problems you have had with bonus codes.

I am looking into this and will contact you soon.

Paul

AskGamblers
Posted on November 2, 2012

Dear @winegirl,

Please let us know if there's some update regarding this case.

AskGamblers
Posted on November 6, 2012

 Dear @winegirl,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.


AskGamblers
Posted on November 10, 2012

Dear @winegirl,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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