Delaying payment without reason
I decided to give this casino a try after i saw they offer novomatic games and i made some deposits and won some money 7000sek so i decided to make a withdraw last week and uploaded the neccesary documents. There is no way to track your withdraws while pending so i contacted chat support after 72 hours of pendingtime why i cannot see my transaction and after waiting up to 40 min for answer on live support i got an email that i needed to upload my creditcard aswell which i then did. Now for 4 days live chat has been telling me that my money will be sent "today" and still nothing happens and everytime i open live chat they answer instantly and as soon i mention withdraw they let me wait up to 30 minutes with answer and the only answer i get is "today" .
No bonus was involved in the winnings.
I have all the screenshots of my conversations with the support also an email where they state that my documents are aproved. I would appreciate all the help i can get to solve this matter.
No bonus was involved in the winnings.
I have all the screenshots of my conversations with the support also an email where they state that my documents are aproved. I would appreciate all the help i can get to solve this matter.
Mr Ringo Casino Complaint Stats
Resolved
47 / 83
Avg. Amount
$1,491
Avg. Complaint Duration
9 days
Avg. Response Time
3 days
Mr Ringo Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 44 out of 79 complaints in this category have been resolved.
This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.