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Delaying payment without reason


I decided to give this casino a try after i saw they offer novomatic games and i made some deposits and won some money 7000sek so i decided to make a withdraw last week and uploaded the neccesary documents. There is no way to track your withdraws while pending so i contacted chat support after 72 hours of pendingtime why i cannot see my transaction and after waiting up to 40 min for answer on live support i got an email that i needed to upload my creditcard aswell which i then did. Now for 4 days live chat has been telling me that my money will be sent "today" and still nothing happens and everytime i open live chat they answer instantly and as soon i mention withdraw they let me wait up to 30 minutes with answer and the only answer i get is "today" .
No bonus was involved in the winnings.
I have all the screenshots of my conversations with the support also an email where they state that my documents are aproved. I would appreciate all the help i can get to solve this matter.
Disputed Casino Mr Ringo Casino
Amount kr7000

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.
User name loyalty-level-2
I recived the money today u can close this complaint as resolved. Thank you Askgamblers and Mr Ringo.
User name loyalty-level-2
Hello i have not recived the money on my bankaccount yet, i would an email from Mr Ringo with the datails where they sent the money. Thank you
User name
Dear @samajan,

Mr Ringo Casino sends to us evidence that your payment is processed, can you please confirm that you received your winnings?
Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

Mr Ringo Casino Complaint Stats

Resolved 47 / 83
Avg. Amount $1,491
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

Mr Ringo Casino Complaints

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