Delayed withdrawal & Account closed
Hello, I opened a account at Mr Ringo about 9 days ago.
I was given a welcome bonus, played and lost. Later on I made a deposit without bonus, and where lucky and won up to 4900 euros.
Later on I lost a bit, and finally I had about 2700 euros left.
I made a withdraw with trustly, and due to security reasons I was asked for several documents I order to have my account verified. Since that is standard, I provided them with everything and later on received an email telling me that the verification was approved. I have attached a photo of the email.
I still have not received any money to my account, and today when I tried to log in my username and password does not work. When trying to reset them I receive a message telling me that no such email is registered even thou I have several emails to them and from them with this email.
I need an answer to what is happening, I am one minute away from contacting the police. And no as meets is given by their customer support, I have emailed them regarding the withdrawal since last Thursday.
Kind regards,
Carl-fredrik
I was given a welcome bonus, played and lost. Later on I made a deposit without bonus, and where lucky and won up to 4900 euros.
Later on I lost a bit, and finally I had about 2700 euros left.
I made a withdraw with trustly, and due to security reasons I was asked for several documents I order to have my account verified. Since that is standard, I provided them with everything and later on received an email telling me that the verification was approved. I have attached a photo of the email.
I still have not received any money to my account, and today when I tried to log in my username and password does not work. When trying to reset them I receive a message telling me that no such email is registered even thou I have several emails to them and from them with this email.
I need an answer to what is happening, I am one minute away from contacting the police. And no as meets is given by their customer support, I have emailed them regarding the withdrawal since last Thursday.
Kind regards,
Carl-fredrik
Mr Ringo Casino Complaint Stats
Resolved
47 / 83
Avg. Amount
$1,491
Avg. Complaint Duration
9 days
Avg. Response Time
3 days
Mr Ringo Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 44 out of 79 complaints in this category have been resolved.
This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.