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Complaint #27 Mr Ringo Casino

Delayed withdrawal

By Alexander M.

9 years ago

Message on forum

Hello!

I withdrawed around 10 000 SEK (around 1k €) from Mr Ringo. After a few days after that i didn't hear a s*it from them i contacted them and they then said that they need documents from me so they could verify my account, why didn't they even contacted me about this? Emailed me or something? Oh well, i then e-mailed them all documents that they need and after that i didn't hear anything from them. When i contact them through their live support they are just saying that my documents have been looked through yet and thay my withdraw haven't been looked at either by the "financial department" whatever that now means...

I'm so sick of waiting to hear from them so i just think that they screwed me. I haven't heard ANYTHING from them about my documents or withdraw, NOTHING! All they keep on saying is just that the "financial department" will soon look at my withdraw/case and that they after that will contact me. But like i said, i haven't heard a shit from them for about a week now. NOTHING!

I just want to get my money now. I just want to know WHEN my money will be send, i don't care about that "our financial department will take a look at your withdraw and then contact you", that is just bullshit. I just want to hear from them saying WHEN i will receive the money that they owe me.

If i don't hear from them tomorrow (friday) i will push it forward.

Disputed Casino Mr Ringo Casino

Reason Delayed payment

Amount kr10710

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team is now considering the complaint as successfully resolved and it is being officially closed.

Thank you all for your cooperation.

User name

kokopitolv

• Sweden

9 years ago

Yes, received my money today! Thank you askgamblers.com 😃

AskGamblers

• Support Team

9 years ago

Dear @kokopitolv,

We have been informed by the casino management that your payment was successfully processed. Please confirm.

User name

kokopitolv

• Sweden

9 years ago

Really? No answer at all Mr Ringo? Well done lads... Good luck with your site. My friends at IBAS and MGA (Malta Gaming Authority) will make sure u will get your license taking away.

Mr Ringo Casino Complaint Stats

Resolved 47 / 83

Avg. Amount $1,491

Avg. Complaint Duration 9 days

Avg. Response Time 3 days

Mr Ringo Casino Complaints

See all complaints for this casino

Delayed Funds Withdrawal

I have had an outstanding withdrawal request for about 124.89 EUR since 10 July 2017 and it still hasn't been processed even after 45 days. My account has been fully verified so verification is not an issue. Whenever I ask Customer Support to explain and resolve my issue, I get an automated e-mail about how I have to wait for the Finance department to process my withdrawal and that I should be patient. Can you help me with my problem? Thanks in advance.

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The site stalls payment. I have winnings of €100. They tried to delay by asking for account verification, I sent them "know your customer" info. After that they locked my account. I eventually got the account unlocked. After that the entire site looks broken when I log on, I can no longer see "pending withdrawals". The initial withdrawal request was made on 11 july 2017.

Over half a year still not paid

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Not paying my winnings of 770€

Hallo, i have payed out at 18.07.17 335€ and 435€ at 19.07.17. and i did not recive my money. Until now this payouts are not visible as pending or under transactions. On my multiple requests to Mr Ringo support, how much time it will take to proceed my withdrawal, i get always the same answer, that my payouts are in work and will be proceeded soon, but it does not happen. I am verified player and my payouts were proceeded correctly in the past. I dont know, what i can do, to get my money. Please help me to solve this issue against Mr Ringo

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MrRingo Casino - Withheld withdrawal and closed account

Dear AskGamblers Team, unfortunately I have a very very bad experience with mrringo lately. I have been a long-time user (because of their nice bonuses) of their casino for a few months. deposited about 20 times there. My first withdrawal (and only successful) took about 4 weeks to go through. That was quite terrible but I assumed that it would be quicker the second time due to the documents being already provided. However, my second withdrawal about a month ago never went through. The support was shockingly bad, meaning I did not receive any response. There is no support chat available for me and I never received any response to my 6 mails that I send througout that month. I still could use my account Schwammesepp until today. I tried to login again and it does not even find my account in the password retrieval. And of course they did not send me any mail regarding this. This is just insanely bad and I hope this casino will shut it's doors soon. My withdrawal request was something between 300€ and 400€- Could you please investigate further here? Is this sort of treatment by MrRingo known? My account: < removed > Email: < removed > Thank you for your help. I really appreciate the service.

Still haven't got my withdrawal for 10670.00 SEK after 3 months

Hey. I don't really know how to write this, but I've been sending emails to Mr.Ringo bunch of times now to get my withrawal. It's on 10670.00 SEK. I sent in all my information for verification which they asked for. But haven't heard back from them since. It's gone more or less then 3 months now. And it's really bad since they haven't responded on the last 7 emails I've sent them.

No money, no help from support

Hello! I have problem with MrRingo.com I have now wrote for about twenty e-mail (cause they dont have chat) without answer when my trustly withdraw Will arrive. I make the withdraw a week ago. I have before this send them all my documents to be accepted. Then they answer the most of my mail, but now not a word. Even if I send 3 or 4 mail per day. The withdraw is for about 1900 euro and I have a little bit moore in my account to. So what to do? I really need my money...

Half a year waiting for payment

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Delayed payment and poor support

Hi, I have had a great time playing at Mr Ringo Casino and was lucky enough to win for once. But unfortunately I still have not recived my winnings from Mr Ringo Casino. I requested a withdrawal of 17460 SEK the 2th of June 2017, and my account was fully verified by Mr Ringo Casino at the 6th of June 2017. The withdrawal request has been pending ever since. I feel i have been patient enough with Mr Ringo, But since I still have faith in them and belive they will pay as soon as possible I decided to give them the chance to resolve this issue via AskGamblers before contacting the regulatory body responsible for Mr Ringo Casino. Username at your casino: Nyburgare Thank you in advance.

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