I was having issues with a delayed payment from Spin and Win and after a google search found the same complaint listed (and still open) here.
I requested a withdrawal of £1,000 on 13th July and despite no communication from Spin and Win, no apologies for the delay or explanation I am still waiting. Upon asking on live chat they told me about these "routine game provider checks" which apparently can delay payment indefinitely.
This is ridiculous. They have also now asked for documentation, but this is not to resolve the issue. I have informed them that when they email me to tell me that the game provider checks are complete I will forward the requested documents.
I expect if checks cannot be completed in a reasonable time frame then they should process the payment within 5 days.
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