I’ve sign up Casino Extra and after playing trough the wager requirements of the welcome bonus, I won 1642,20€. I’ve sent the documents requested on the website, and my account was verified.
On 23-12-2014 I’ve requested a withdrawal of my money via Skrill and today, 25 days later I still haven’t received my money.
The information about the transaction time via Skrill on their website is contradicting.
They say it takes maximum 24h and somewhere else they say if can takes up to 7 working days. Even if 7 working days is an excessively long period to process a transaction via Skrill, I patiently waited.
After not receiving my money or any news during this period, I contacted them via email. They reply that they were having a lot of happy players/big winners so they had a backlog, so it could take more 7 working days. I went to their chat to clarify this information and they add another excuse, saying that they had just moved their payment platform which has created a lot of delays in payments, as they couldn’t process them for days. Even if this seems like poor excuses not to pay me, I gave the benefit of the doubt and waited another 7 working days.
Of course, no money received after this period. I contacted them again via chat, and they gave me the same excuses, and they said that there were a lot of players in the same situation.
They assure me that the payment department would send me an email the day after, which didn’t happen.
This casino is clearly avoiding paying their players at all cost, so I’m here to ask for your help getting my money.