Hi, I must take the step of involving you into my case with 24bettle.com. I have opened an account and played a good deal on their game page. Before I opened an account, I checked that they had a license issued by Malta Gaming Autorithy, which made me feel safe at this company. I had a bigger win at the casino. The problem started when I made withdrawals. After verifying my documents, I made a withdrawal. I was initially disappointed that their regulations limit withdrawals to a maximum of EUR 5,000 per month. Then I was notified that withdrawals are divided into several installments. I was given permission that the first withdrawal was completed and a new date for the next installment (20.10). However, there was no payment to my bank account. I have now had correspondence with 24bettle.com for almost two months. And every time I'm notified that I need to send my bank account statement, Then they will again let me know that the money has been paid out (I will not receive a payment). When I contact them again, I'll be notified that their financial departmend will look into the matter and then we will go through the same procedure.
I have documentation of the withdrawal I requested and that it has been approved by 24bettle.com. I have requested a withdrawal of Euro 5000. I have received a payment of Euro 1000, so I do not have to receive the remaining Euro 4,000. I have send mail to them again and again. I accept their regulatory action regarding the limitation of withdrawals. But now it has been over two months since I made withdrawals and I expect that it will be paid out in a single account. I hope you can contact them and help me get the remaining withdrawal.
Last thing i have heard from them is that their financial departmend are looking on the matter. Last time i send them mail they told i have to wait and they can not do anything before they get answer from their financial departmend.
If desired, I can send mail correspondence with 24.bettle.com.
I have also send email to Malta Gaming Autorithy for their help.
I hope askgambler can help me with may camplain against 24bettle.com.