Ag Awards

Red Flush Casino - Delayed withdrawal

Complaint Info
Disputed casino Red Flush Casino
Reason Delayed payment
Amount $ 800
Ritzx75 Australia Message
Posted on October 28, 2014

I have won approx $800 and was asked to provide documents on a requested email. I have send the docs twice and it keeps bouncing back. I have ensured the size is small. When i call them they keep asking me to call another time because the system is down. When i asked their location the customer services said Africa!! But i think the casino is UK based. Is this a fraud!!?
My emails are not replied to on the same issue

Thanks for helping

Posted on October 25, 2014

Dear @Ritzx75,
Any update considering your complaint? Thank you.

Posted on October 27, 2014

“Dear Ritzx75,

Thank you for the message. Please note that RedFlush Casino is registered and based in Malta while the Support Centre that you had chatted with via our Live Chat facility is based in South Africa. RedFlush Casino is a long standing and reputable online casino that offers some of the best gaming and customer support in the industry and has won accolades for this.

Congratulations on your awesome win!
As per normal security procedures and requirements as stipulated by our regulators, we do need certain documents before we can finalize your withdrawal.
Can you please confirm what message you are getting when you attempt to email the documents to us?
Please do try to send the documents again however try sending them 1 attachment per time just to make sure it goes through without delay. Should you still have or receive errors sending this through, please do contact our Live Chat Support Team as they are very knowledgeable in getting the documents through to us. Please email credit­@ca­sin­osu­ppo­

I will also be following your withdrawal to expedite the processing once your documents have been received and verified.



Ritzx75 Australia Message
Posted on October 28, 2014

I got the money. Issue resolved

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