Complaint #19
Wild Vegas Casino
Delay in final payment of $1400
10 years ago
Let me preface this complaint with the fact that I'm very, very thankful to even be in the predicament of waiting on winnings. :-) I am also confident that I will receive this payment, it seems to be just a question of when? I'm also very impressed with Bill in withdrawals, and my VIP host, Sandy. Both of them are super nice people, who have been easy to communicate with. My withdrawal process has been lengthy (since early March), but once I started receiving payments, they've filtered in at a tolerable pace, given their self imposed significant time frames. I understand that they are somewhat hindered by the protocols given by their processor. My last payment should have arrived last week, but as you're aware, they now have issues concerning payments back to debit card. No problem. Once again, I understand. They requested my details on Saturday to complete the last payment via wire transfer, and acknowledged receipt of them on the same day, which I appreciated. In that email, it was stated the transfer details were under review. While that sounds good, it brings back memories of the biggest hurdle I've experienced with this casino group thus far...their lengthy process of paperwork and review. As of yet, I've received no further communication regarding their review, let alone the actual transfer of funds. I'm getting surgery for a ruptured acl next week, and frankly I don't want to have to chase this last payment down anymore. Hopefully Tawni, who seems to have a magic touch and excellent communication skills here on Ask Gamblers, can take over from here. I'd certainly appreciate her assistance in facilitating this final payment. And though I had hopes of never needing it, much appreciation to Ask Gamblers for providing me with this platform to utilize,
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