i made deposit of 80e and 250%match bonus i made wagering.after wager was done my balance was 11000+e i made withdrawal of 5000e.casino decline my withdrawal rest money in my account balance was declined to.they send me e mail that there was bug in that game........game i played was magic love netent game.now casino try to offer me deposit bonus =) this was e mail they send-Hello Erik!
Thanks for the call.
As I said before, there was a bug in the system, which means that unfortunately you did not win the big amount that you thought.
Finance department has cut your winnings and put back your original deposit of 80 euros.
I can offer you to try again, and put back your original deposit bonus of 250%.
This offer is on your account so either answer me or come in to the live chat when you have decided
regards, Rafael, account manager
Ticket ID: EUD-906-41965
Department: Euromoon Casino Support