Delayed payment & Poor support
This is the 8th day im waiting for my 2 winnings. The have twice put the money back to the casino account though i made 2 withdrawls and got refnr that the withdrawls were ok. They have said on numerous accations that tha money is paid out and they blame the banks. Today i recived a email from a manager telling me the money is paid ouy. Idi one by bank taht according to their words should take 2-3 day. Tomorrow its gone 8 days when i first tried to take it out but thet paid it 3 days ago so that should come to my bank today. And withdrawl number 2 i did with Thrustly bank that the manager said would take max 24 hours its now been 3 days i did that withdrawl so something is not right there. Ive been trying to contact both service desk and the manager but gets no response. I cant click on the support for that because they have stopped me from doing that. Ive been playing for 8 years and i have never had a thing like this happend to me. After this i lost my faith in this industri. Ireg an accout and won some money twice. I did as i always do sent in all nessesery documents before a withdrawl so i speed up the procces. Now its been 8 days ago i tried to make a withdrawl and 6 days for my second one! I feel cheated and havent gotten anything from this casino but hearing the money is on the way etc. 2 days ago i talked to the first manager for 30 minutes by the phone when they finnaly called me that he promised i would have both my withdrawls on my bank the next day, that was 2 days ago!
Mr Ringo Casino Complaint Stats
Resolved
47 / 83
Avg. Amount
$1,491
Avg. Complaint Duration
9 days
Avg. Response Time
3 days
Mr Ringo Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 44 out of 79 complaints in this category have been resolved.
This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.