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Delayed payment & Poor support


This is the 8th day im waiting for my 2 winnings. The have twice put the money back to the casino account though i made 2 withdrawls and got refnr that the withdrawls were ok. They have said on numerous accations that tha money is paid out and they blame the banks. Today i recived a email from a manager telling me the money is paid ouy. Idi one by bank taht according to their words should take 2-3 day. Tomorrow its gone 8 days when i first tried to take it out but thet paid it 3 days ago so that should come to my bank today. And withdrawl number 2 i did with Thrustly bank that the manager said would take max 24 hours its now been 3 days i did that withdrawl so something is not right there. Ive been trying to contact both service desk and the manager but gets no response. I cant click on the support for that because they have stopped me from doing that. Ive been playing for 8 years and i have never had a thing like this happend to me. After this i lost my faith in this industri. Ireg an accout and won some money twice. I did as i always do sent in all nessesery documents before a withdrawl so i speed up the procces. Now its been 8 days ago i tried to make a withdrawl and 6 days for my second one! I feel cheated and havent gotten anything from this casino but hearing the money is on the way etc. 2 days ago i talked to the first manager for 30 minutes by the phone when they finnaly called me that he promised i would have both my withdrawls on my bank the next day, that was 2 days ago!
Disputed Casino Mr Ringo Casino
Amount €3800

Discussion

User name
AskGamblers Complaints Team have been provided by valid evidence on behalf management of Mr Ringo Casino where it is clearly displayed that player's behaviour towards casino's support was offensive and abusive.

AskGamblers Complaints Team considers the behavior shown by the player incompatible with the minimum standards of decency and normal attitude and behavior. Such behavior is considered as a direct breach of the Terms & Conditions associated with AskGamblers Complaints Service and therefore, player's case is being rejected.

Casino management informs us that player will be fully paid and delays occur during a bank holiday.
User name loyalty-level-2
Today i recived money that the casino told me was sent to me over a week ago. So that shows that i was right. And for this casino to banned me from support is a joke. I have only made 2 withdraws from this casino. 1 by bank on the amount of 26,069:-SKR and the second one by Thrustly on the amount of 10,423:-SKR. Then the problems started. Over a week of contacting support and got no help at all. Support was really bad. But you deposided an amount of 20,205:-SKR Why did you change my withdraw? WHY? Second withdraw i do when im on the phone with a manager and that amount to i was asking on .Why that amount i said its missing money in the total. He did not know and i was going to get an explenation by email.. It has not come yet after all this time. I then with him on the phone make a withdraw for 15,646:-SKR Then trying to contact you 30 times leaving messages and contacting this manager. I explained it like so easy. A five year old should be able to do it after all my explenations. I sent screenshots on my both and only withdraws i did. 2 days ago i get an email from this manager telling me that he did not know why my Thrustly withdraw never came to me? I sent him an email again explaning everything and that it was missing money and please give me the total. I was missing 16,287:-SKR. So why the hell do you give me 15,101:-SKR today???? When i made the Thrustky withdraw for 15,646 and it was 641:-SKR missing at that point also i have never played at this casino. So now mr ringo support team today its gone 12 days when i tried to make my first withdraw. Can you please take all the people that are god counting because you have done absolute everything wrong in this. I sent you screenshots on my withdraws with refnr so it should be easy. I want 1186:-SKR. I have never in my 45 year old life come across this kind of behaviour that this casino and people has shown me. It cant be possible to make so many mistakes. I also emailed this so called manager that im missing 1186:-SKR. I hope someone of you people finally can count and make this right. I dont want to have anything to do with you again!

And to get an email in the beginning from this manager telling me that you people just wanted to help me and calling me things is a joke. Its sad that you dont have a phonenumber so i could call some owner or boss of all this and how you have treated me because you wouldnt have this job left.

Now mr ringo team i am missing 1186:-SKR from my withdraws that i have made. Can someone please see to it that i get 1186:-SKR deposided to my bank account as soon as possilble. So you dont forget one last time its 1186:-SKR missing, OK???

Patrik Ström
User name loyalty-level-2
And today ive contacted Thrustly Bank and told them i havent recived the money as the Casino says. So im waiting for a response.
Its very sad that i as a custumer has to do all this. I have never been forced to do others job like this. But im waiting for them also to respond! And after this is cleared and i recived my winnings then i probaly have to do everything in this to get the rest they owes me!

Mr Patrik Team!!
User name loyalty-level-2
Here are the screenshots on my winnings!
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Mr Ringo Casino Complaint Stats

Resolved 47 / 83
Avg. Amount $1,491
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

Mr Ringo Casino Complaints

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