No i talked to another manager 4-5 days ago. I told him the whole story whats happened. I sent screenshots on my 2 withdraws with refnr.
He said this was strange and he would contact me in an email because i wanted an explenation.
Here it is. I reg an account. Played and won some money.5 minutes after i send in all documents needed and even an extra bill. Did my first withdraw for 26,069:- SKR tok screenshots as i always do and got a refnr. This was at nighttime on 3 AUG. Now my casino account is 0:- Im waiting for the monry! 2 days goes by and i notise that the money is back on the casinaccount! Talks to your support saying KYC!??
I told her that i have sent in all documents needed! AAfter that it was ok. Did my withdraw again for 26,069:-SKR and the casinoaccount is 0:- yet again. Then i put money in with Thrustly and after a time i win again and makes a withdraw for 10,423:-SKR with bank again. Now my nightmare starts. 2 days goes by and i talk to support asking when i was gonna get the money and this is on the 4 of AUG. The money was sent away to me. Now my casino account is 0:- But i look in the my pages and se the history if there was a sign that my money was transferd. I then saw a amount 15,646:-SKR and i was wondering why that amount? I sent an email because the live support was closed and wondering why that was. I never got any answer at all. I contacted the live support and talked to a miss ? i asked where my money was? She dont know the story tells me that i have 15.646 and a said o i says 0:-SKR. A few times the night before and during the day i pushed the refresh button but it always said 0:- She cant understand why but after 2-3 minutes she says to me "Push Refresh" So i did and voila 15,646:-SKR shows up. I havent seen that amount and was wondering why it said that. She said thats what youve got. I frozze. It was not even close of my 2 withdrawls. Why was that number even there. I did my 2 withdraws. The first time you put the money back and now you put this amount back??? Now i begin to worry and contacts the livesupport and get aswers like. Sir the money is sent to you! Whats the problem sir? We cant hurry up the banks! Here i say that i want someone to call me. i was so angry and furious that i have been cheated of all my money and i even lost a big amount of my own money waiting for my 2 withdraws. A few hours goes by en a mr something calls me. I explained everything. I asked why have you put my withdraws back twice? He couldnt answer that. Than he says that im gonna recive 20,964.-SKR. I was like what did you say? He repeted. And i told him that i made a withdraw for 26,069:-SKR. Why dont you give me what i withdrew? He had no answer. When i did my calculation at the same time added my 2 withdraws with the casinos amount he said to me i came up with that i was gonna get 118:-SKR more and i sarcastic said ok that for compensation or what? No answer again. We talked and i said ok what about this 15,646 can i take it out with Thrustly? He said ok. So i did that when he was on the phone. I know that Thrustly takes no longer than 24 hours to get and i asks him when will i have all my money then. He excuses himself and puts me on hold. He comes back after 2-3 minutes and says to me tomorrow you will get all your money. We hung up and i was releved. I think this was on the 4th of AUG. Tomorrow comes and no money all day. And now im feed up with this i contact support and the same story "money is on the way" Can i help you? I did not want to explain everything again so here i tell them that i want to speak to a manager! And they say that they will email a manager to call me. The whole day goes by and no one calls. Next day when i contact support i hear that it was no manager the day before there says the ms? Thanks alot i thought to my self. I was waiting for nothing that whole day. Now my frustration really builds up so i ask her to get a manager to call me and she does the same thing, she emails to a manager to contact me. Then nobody calls. Now im so angry. I think to myself is this the way to treat customers. Have ive been scamed? Thoughts were flying in my head. I contact support many times following. I get a email from a manager i never talked to before. He was saying that i ve been rude etc. He was explaning to me that the first withdraw by bank was deposided to me and the Thrustly money should take max 24 hours. I sat there and havent recived anything. I email back and i was angry explaining it all. I sent my screenshots on the right amounts and refnr. I told him that as he said that Thrustly shouldnt take more than 24 hours and that it now gone more than 2 days. Nothing after this. Iam stopped from live support. And i leave messages and can send messeges through the support but nobody contacts me. How is this even possible to happened?? I did everything right with my 2 withdraws and my documents was in order from start. Yesterday i recived my first money, Jippie!!!! The amount was 20,205:-SKR ??? What? I withdrew 26,069 and the first manager told me that they were depositing 20,954:-SKR This is unbeliveble. I look at the casino page and it says that they treat their customers and thay payment is quick and good! EHH? Yesterday i email the manager again but no answer. Today the same. All the time ive put in to this is a discrace! I have never felt and been treated like this. When ive talked to support, manager on the phone and the manager on email saying to all of the. I want an explenation to all of this. Why have you done this to me? How can i withdraw money and get refnr and then you put them back to the casino account? Why do you give me the wrong amounts? If i take out 26,069:- Why do i get 20,205? To get an email today from askgamblers telling me that i should have gotten my money because the casino said that is a slap in the face to me. I dont know how to get somebody from this casino to call me and resolve this! I want an explenation. Now 12 of Aug i miss 16,287:-SKR. Yesterday i email the manager adding the amount i got and the Thrustly ive been waiting for in 5 days that there still is money missing! I have played for 8 years but after this is done im never gonna play again. i cant understand how this can happen! Usally i get my money the same day or the day after. If im new at a casino it can take 4-5 days but that it. The last ten days has been hard. Doing everything in my power and then just feel fooled by this! This has destroyed all thrust i had in casinos! I want someone from this casio explaining to me how this could happen. I have the screenshots on everything and ive sent it to the casino manager. Ten days has it been now!