Complaint #43 Crazy Luck Casino

Hoping to Get $385 withdrawal from 11/29

By laughnan

11 years ago

Message on forum

Today marks Day 30 that I have not been paid my withdrawal from Crazy Luck Casino. I am hoping someone besides myself can get in touch with Crazy Luck. I had to send my security information and that took a week. So I give them that. But I was told in an email from crazy luck support on December 17:

Crazy Luck Support via casinocontroller.com

Dec 17 (12 days ago)

to me

Hi ****,

We are really apologize for delay in your withdrawal but as per finance

team you will get your withdrawal very soon.

Regards,

Support Team,

Crazy Luck Casino.

So that was a week before christmas. I went into live chat just to make sure my definition of "very soon" was the same as theirs on about december 23, since the wording was vague. "henry" or whoever that is told me dec 27 the finance team would be back, and were operating with very few people at the moment due to the holidays. So that was why my withdrawal wasn't processing yet. But the email had been "as per finance" so how does that make any sense? Henri promised to make sure my withdrawal was a top priority for the finance manager, who was returning on the 27th. One very strange thing that happened is that I was required to resubmit my wire details by email even though they already had my information that I submitted with my withdrawal.

December 27 I returned to live chat. I was told by "martin" that the entire finance team was now on holiday and I would have to wait until jan 2 to get my withdrawal. I was extremely upset that I had been lied to.

I don't like seeing my withdrawal as pending or processing or still reversible after 30 days. By the way, I have deposited at least 10-15 times at this casino over the last year and a half. Can someone please help me get an update on my status? I haven't heard the same thing about my money from two different support chat sessions or emails since I began asking questions, which is always scary!

Disputed Casino Crazy Luck Casino

Reason Delayed payment

Amount $385

Discussion

AskGamblers

• Support Team

12 years ago

Base on player's last comment below, this complaint is considered closed and successfully resolved.

laughnan

• United States

12 years ago

Contacted my bank. I was told any wire sent on 1/10 either domestically or internationally would already have reached my account. The wire specialist for bank of america has specifically asked me to obtain a Trace # on this wire. I told this to live support and we are now back to square one:

"come back in 3 hours... nah, come back in 4 more hours now. manager be here. wait, manager not here." status. Infuriating.

I was told to email my trace request to the manager of the casino today by Henry and have done so despite never receiving a response back to any email I've ever sent.

This whole thing is a mess. Abandon all hope ye who enter here.

laughnan

• United States

12 years ago

Day 12. Let's go.

laughnan

• United States

12 years ago

Tomorrow will be Day 10. Hoping for early this week.

Crazy Luck Casino Complaint Stats

Resolved 11 / 88

Avg. Amount $722

Avg. Complaint Duration 9 days

Avg. Response Time 4 days

Crazy Luck Casino Complaints

See all complaints for this casino

No payment issued after extensive delays

I requested a withdrawal of $91.80 on June 30 (image attached).

After waiting well past the processing period listed in the casino terms (image attached), the live chat agents said they were referring my case to an "account manager."

I then received an email dated August 30 stating that my payment would be issued early the following week (image attached).

Now that another entire week has gone by, I have attempted to follow up but the live chat agents now say they can't help me and I am not receiving any replies when emailing the casino.

Unresolved

$92

Never paid from Nov 2023 request

I requested a payout of $702 in November 2023.

This amount was the approved amount to be able to request a withdrawal per customer service.

Since then I've been lied to saying I'm getting paid this week, next week, I'm next in line for the payouts going out, it's being processed now, it's been escalated to priority, it's being taken care of, don't worry your money is being deposited on Monday because they don't work weekends and so on. It's still in the requested stage and has not even been looked at. I can't begin to count the # of emails sent to support, management, and the financial department requesting answers, all ignored.

I questioned through chat daily until about a month ago now my chats won't be even acknowledged at all.

They took my deposits and now holding my winnings.

I had originally at 1st won $40 which they paid in 2 days. Then after several more deposits and completing all of the requirements for this $702 payout, I'm now ignored for 3 months.

I appreciate any help thank you.

Unresolved

$702

Waiting two months for my funds

I deposited 25$ crypto on 10/9/23 to get some free money. I won nice little chunk of change.

Played through the whole amount needed to withdraw my money on the same day.

Did my verification trying to withdraw with crypto supposed to be 3-5 days and it’s 5 days shy of 2 months now, and I’m still waiting

Unresolved

$247

Still waiting on payout from FEBRUARY

I requested a payout in February which was rejected.

Then I requested it again it was rejected again then I requested it again and I found out that the reason it was supposedly rejected was because they had internal issues.

That being said I have been waiting since February and every week I used to chat to find out any information and I always get the same information they expedited it they need a new Bitcoin address which I gave probably 20 by now if not more and that they would get to it as soon as possible.

I will attach the chat from today

Unresolved

$277

Requested payout but the wait is endless

I activated a bonus and successfully satisfied my playthrough requirements. I deposited $25 and requested my payout after losing that $25. This has been since January 3, 2023. I've messaged and emailed them too many times to count and can't seem to get anywhere. Apparently they have only 1 customer service rep because I've talked to "John" every single time.

Unresolved

$75

3 Withdrawals dating back from March

I have 3 withdrawals from Crazy Luck Casino which say pending from March 2022, April 2022, and August 2022. I have spoke to representatives countless times about this and always get same answers, "I will personally escalate this situation so you will receive payments within days. I have attached a screenshot of the withdrawals as proof.

Unresolved

$833

Payout of 412 usd pending for days

I requested a payout on 9/26/2022 for $412. The request is still in pending. They claim it has been prioritized. I have chatted with a number of customer service reps about the matter. I have also provided my bitcoin wallet address numerous times.This request would be my second withdrawal. First withdrawal was successful in 6 days. I have already completed verification process please advise.

Unresolved

$412

Will not payout winnings to me

I am owed 3 different payouts, total amount of $1,795.00 from crazyluck casino. Earliest payout pending since May 29, 2022.

It's been 4 1/2 months and counting. I've been asked to give an "updated btc address" at least 15 times. I have gotten every excuse under the sun.

Worst part after being in queue for 2 months waiting they tell me one day "Thanks for waiting, give us an updated BTC, it's getting processed"…. So I do that… And also make a new deposit, lose it… Few days goes by, I never get any payout. I ask and suddenly I'm back in the queue. And they will let me know.

I was told over and over that it would be paid within a few days, and was being processed. Only to have the week pass, check-in, and be right back to square 1.

I even had Chat agent Dean tell me and I quote, "Winning players are NOT entitled to be paid." - that was interesting. Still have the screenshots of the convo. I told him that seems to be the problem, they don't believe they owe or need to pay anyone.

Worst part I just wanna play. But also wanna know if I'm able to win at all, I will be paid. If anyone can help I would be forever grateful!!

Unresolved

$1,795

Stealing my money

I played a $50 free chip bonus with Crazy luck. Upon winning $75 and meeting playthrough requirements I requested a payout. I was told that to authorize my payout I had to make a $25 deposit. I did this. I had a total of $100 in my balance and played $10. I then asked what I was able to withdraw and they said all of my balance with was $90. I requested that on July 26th. I waited 2 days and heard nothing and received nothing. I messaged the casino and was told that I still needed to verify. So I sent in all my documents and proceeded to wait another 7-10 days as they said was needed to be verified. After 7 days I began to inquire again and was told it took 5-7 days to verify. From that point I keep messaging and I am told that I am in the que, that they are having Bitcoin wallet issues, that I'm in the que again, that the wallet issue was fixed and I was in the que, that there again are Bitcoin wallet issues, that I'm in the que, and over and over to be patient. It's now been a month and still no payout as well as they literally are keeping the $25 bucks they had me deposit just to get this payout. Help please.

Resolved

$90

Still no payout after a month

It has been almost a month now since I made two deposits of $25 dollars into the casino. I played for an hour and got up to $57 and decided to cashout. I used my crypto.com account as my payout wallet. I waited two weeks due to their "5-7" day process times so they claim. It has been 2 days shy of a month and 6 chat requests, even after I proved my identity, and they keep beating around the bush claiming, "you will see it in 5-7 business days". Then close chat. I need to get my $57 back. I shouldn't have played at this casino. First online gambling experience and never again, anywhere. Please what do I do now!

Unresolved

$57