Today marks Day 30 that I have not been paid my withdrawal from Crazy Luck Casino. I am hoping someone besides myself can get in touch with Crazy Luck. I had to send my security information and that took a week. So I give them that. But I was told in an email from crazy luck support on December 17:
Crazy Luck Support via casinocontroller.com
Dec 17 (12 days ago)
We are really apologize for delay in your withdrawal but as per finance
team you will get your withdrawal very soon.
Crazy Luck Casino.
So that was a week before christmas. I went into live chat just to make sure my definition of "very soon" was the same as theirs on about december 23, since the wording was vague. "henry" or whoever that is told me dec 27 the finance team would be back, and were operating with very few people at the moment due to the holidays. So that was why my withdrawal wasn't processing yet. But the email had been "as per finance" so how does that make any sense? Henri promised to make sure my withdrawal was a top priority for the finance manager, who was returning on the 27th. One very strange thing that happened is that I was required to resubmit my wire details by email even though they already had my information that I submitted with my withdrawal.
December 27 I returned to live chat. I was told by "martin" that the entire finance team was now on holiday and I would have to wait until jan 2 to get my withdrawal. I was extremely upset that I had been lied to.
I don't like seeing my withdrawal as pending or processing or still reversible after 30 days. By the way, I have deposited at least 10-15 times at this casino over the last year and a half. Can someone please help me get an update on my status? I haven't heard the same thing about my money from two different support chat sessions or emails since I began asking questions, which is always scary!