Hello, i deposited 20 euro on this casino, and received bonus + free spins here,
After play a lot, reach to 215 euro and ask for cashout of 132 euro because system deleted all my bonus received (-83 euro).
But received an email with this information: "your cashout was denied because we saw irregular play" please contact support.
I tried to contact mail support but didnt get any answer so i went to live support and they explainme this: you played poker 3D (1 euro chip) and once you bet 7 euro bet (preflop 1euro + flop 1euro to the final step) you cant bet more than 30% of your credited bonus.
If system took away 83 euro in bonus 7 euro are 8.43% thats why i contact support again, reading tyc (General Bonus Terms And Conditions point *13) https://www.cosmikcasino.com/bonus-terms-conditions/?lang=en
Crearly talk about capped 30% bet of the bonus received but operator gave me the "real" TYC https://www.cosmikcasino.com/general-terms-conditions/?lang=en (point 102)
and there talk about 30% capped bet taking deposit amount.
Awfull support, how is possible this casino have two differents TyC, they look for minimal detail to denied any payment thats clear.
When i tried to cashout original deposit amount, this casino "give me" 10 euro bonus gift and now cant cashout !!
I demand a compensation and my original deposit.