I was regular player at netbet casino for the last year or two, made 20-30 deposits (maybe more) and made also 20-30 or more withdrawals without problems... till now.
Last time I had deposited 100EUR then won up to 612 and made the withdrawall. 2 days later my withdrawall has been cancelled and my account locked.
They asked for the id and statement (account has been verified before) I have sent those again and got replay that my account can't be unlocked because I have 2 accounts - wow!
Finally on the chat I got info that I have second account with the same details and my account will remain closed.
I have no idea that I have other account, its propabbly that I have made this many many years ago which I didn't remember and I am sure that it wasn't used for the last 3-4 years.
Please help me to unlock this account and close the old one which I had no idea that I have it! I was loyal player for the last year and they treat me like this!