I'm writing in order to give some publicity of my problem with ClassyCoin.
On 24 April 2013 I processed a deposit to Classycoin casino worth $21 for verification purposes of my casino account. I won $109 which I would like to withdraw but in order to do that, I must have sbmitted a faxback form and a deposit. The minimum is $21!
On 2 May, my scheduled withdrawal has been declined, the sum of $109 ( winnings ) has been void and the sum of $21 ( deposit ) has been returned back to my casino account with the comment that I have previously redeemed several no deposit bonus coupons and according to their Terms and Agreements, I must redeem only one bonus code before a deposit has been processed! Later on, I wrote an email to their Finance Department asking for a refund of my deposit worth $21 because the purpose of this deposit was "Account verification", it was not intented for playing purposes! Still, there is no answer from their Finance Department.
After several chat sessions with Classycoin support team, I was proposed several times to redeem a coupon with 400% bonus above my initial deposit which I refused and claimed that I would like a refund because I do not agree with their terms. Additionally, before I process my deposit, I was not told that my winnings will be canceled because I have redeemed more than 1 bonus code. I can also add that player can see his/her history only within 30 days so I cannot know how many coupon codes I have redeemed ( Perhaps somewhere back in the history, I have! )
On 8 May, I chatted with a representative of the support team again! The name was "Katty". She closed my casino account and pointed that all my accounts in their sister casinos will also be suspended because I insist on a refund. I agreed with that! After the suspention of my accounts, their Finance Department has not refunded my initial deposit worth $21. They do not answer me via email or a phone call ( as I asked! ). Every time I chat with the support and ask them when will my deposit be refunded, they always claim that they have no access to financial information and they do not know when it will be processed. I also gave them an ultimatum within they could refund my deposit. They failed and I filed a fraud case with Skrill.
This is the whole case! I am still waiting for my deposit to be sent back to my Skrill account as a refund. They do not answer neither to my emails nor to support messeges! ( or they just claim to pass my requests and don't do that! )