ClassyCoin Casino not paying $4350 after 8 months of "security check"

posted on March 10, 2015.

Dear Ask Gamblers and calling Classy Coin Casino

On 6th April, 2014, I signed up to Classy Coin Casino (referred to as CC henceforth). I made
four deposits totalling $1300, and managed to get a balance $7350 AFTER the bonus was taken
off the account.

25th April, 2014, identity "faxback" approved.

7th May, 2014, $1000 withdrawal approved and sent to my bank account

19th May 2014, $1000 withdrawal approved and sent to my bank account.

2nd June, 2014, $1000 withdrawal approved and sent to my bank account. This left a balance of
just over $4300. I made another withdrawal request for $1000 the same day.

25th June, 2014, I logged into CC as it had been 3 weeks with no correspondence. I looked in
cashier, and my payout had been denied on June 23rd without informing me. After speaking with
live chat, they informed me they would have the finance department contact me.

27th June, 2014, I received the following email from CC:

We would like to inform you that your withdrawal request was not approved.

Your account was randomly chosen for a security check and you will be notified by email once
your account review is over. This process might take up to 60 business days.

As a reputable and legally operated casino, it is vitally important for us to implement
security measures, and ClassyCoin Casino regards your security, privacy and satisfaction as
our top priority.

Please accept our apologies for this necessary inconvenience, and we thank you in advance for
your patience and understanding.

Best Regards,

Finance Department,
ClassyCoin Casino

Despite my constant attempts to contact CC through various channels offering extra security
verification, including but not limited to notarised documents I was met with silence.

August 22nd, 2014, a withdrawal request of $1000 was rejected, citing the 60 day security
check email.

14th November, 2014, a withdrawal request of $1000 rejected, again citing the 60 day security
check email. At this point I was concerned as this was a full 5 months after the initial
email. All attempts to contact through this time period were met with silence apart from
automated emails.

12th December, 2014, a withdrawal request of $1000 rejected, except this time I received an
email about a security check, as above, with the time period (60 business days) deleted,
giving no indication when this security check would be over.

1st, 15th, 28th January, 2015, $1000 withdrawal requests denied.

Given CC paid me $3000 of my $7350 balance to my bank account, there clearly should not be
any issues. Furthermore, nearly 9 months has passed since their initial denial of payment of
winnings, far longer than a 60 day business day check. I have offered notarised documents, so
I don't know what else I can do.

Seeking assistance from AskGamblers, or getting in touch with the right person at CC.

Thanks for reading, and hope this is some admin mistake and we can sort this soon.

posted on March 14, 2015.

Dear @slotnutter,
Any update considering your complaint?

posted on March 15, 2015.

Nothing yet