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Classy Coin casino Rip-Off


My sister deposited 21.50 to this so called casino,Had A bonus code,Made playthrough

won $2000.00 then this letter today.

Dear Frances,

Due to an administrative decision and security reasons your account has been deactivated, your deposits refunded to your credit card and your playable balance reset.

It may take up to 10 business days for the refund to appear on your account. Therefore we kindly ask you to keep in touch with your card issuer to acknowledge the exact date when the funds will appear on your account.

Best regards,

Finance Department

Classy Coin Casino

Disputed Casino ClassyCoin Casino

Discussion

User name loyalty-level-2

Now is August the ninth.Sent I don't know how many E-Mail to Finance Dept..Have not had A E-Mail replied to.Have to chat live chat and all they ever say is,We don't have info on the Finance Dept but we will E-Mail for you.Well 2 weeks not 1 E-mail,account closed and deposits refunded so they don't have to pay.Pure thievery.

ClassyCoin Casino Complaint Stats

Resolved 7 / 38
Avg. Amount $1,996
Avg. Complaint Duration 13 days
Avg. Response Time 5 days

ClassyCoin Casino Complaints

See all complaints for this casino
Declined payment
Hello! ClassyCoin Casino usarname:gogi13 I won at ClassyCoin Casino.My documents was successfuly approved ,They sent me an e-mail on 11.12.2014 that I need to wait 60 working days, so I can withdrawal my money after 60 working days because my account is chosen for security check,so is till 06.03.2015..After that day my attempt to withdrawals was not successful so was not approved. I did not get my winnings. Now when I wish to login and request a withdrawal is not possible because my account is locked.Please help me to get my money I won in a fair way. The point is that other casinos from other casino groups which you are connected and in which I have to withdrawal my winnings informed me that some other casino group informed them that I sent a fake ID and fake Driving Licence and I cant withdrawal my money.So because you are the last casino group remaining from all 3 casino groups which are connected probably this issue comes from your side.If I have no right and this is not true I apologize and kindly ask you to give me the information exactly the name of the casino that I can resolve the issue with them directly.I can tell you that this information is completely wrong.My personal documents are valid and legit..Because the falsification of identity documents is a criminal ofense and casino accused me that I sent fake ID and Driving Licence(also photographed with my photo holding the document in my hand) I went to the government office where I was issued a Certificate of Good Conduct. To find out exactly what is wrong with my personal documents for which casino thoughts are fake I went also to government unit which issue identity documents.They confirmed that my personal documents are valid and legit. They mentioned to avoid any problems it is the best to issue a Passport because is the only document which has the same standards worldwide.Probably here comes the problem up they said because you are not using the same standards for documents like EU. I submited an application in their proposal for my new Passport.The document is issued. I hope your casino security department will cooperate and will review my account and we can resolve the issue without asking Gaming Commission for help,because for me the case is really clear.I have all my documents legit and valid and I am a honest person. So I hope your casino will cooperate like a very reputable casino to resolve this issue.I can send to you my new Passport(if you wish also photographed with my photo holding the document in my hand) and Certificate Of Good Conduct.. You should understand that I need to prove that with my documents is nothing wrong and that my name is clear from any wrong doing ASAP. In the past when I won in your casino you paid me without any problem.I sent to you all required documents.I received your confirmation that my account is approved. Please cooperate and pay my winnings which I won in a fair way.There are more than 1.000 usd I have in winnings in my Classy Coin Casino account. Best regards! Thank you!
Status unsolved Unresolved
$1,000
ClassyCoin Casino not paying $4350 after 8 months of "security check"
Dear Ask Gamblers and calling Classy Coin Casino On 6th April, 2014, I signed up to Classy Coin Casino (referred to as CC henceforth). I made four deposits totalling $1300, and managed to get a balance $7350 AFTER the bonus was taken off the account. 25th April, 2014, identity "faxback" approved. 7th May, 2014, $1000 withdrawal approved and sent to my bank account 19th May 2014, $1000 withdrawal approved and sent to my bank account. 2nd June, 2014, $1000 withdrawal approved and sent to my bank account. This left a balance of just over $4300. I made another withdrawal request for $1000 the same day. 25th June, 2014, I logged into CC as it had been 3 weeks with no correspondence. I looked in cashier, and my payout had been denied on June 23rd without informing me. After speaking with live chat, they informed me they would have the finance department contact me. 27th June, 2014, I received the following email from CC: We would like to inform you that your withdrawal request was not approved. Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days. As a reputable and legally operated casino, it is vitally important for us to implement security measures, and ClassyCoin Casino regards your security, privacy and satisfaction as our top priority. Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding. Best Regards, Finance Department, ClassyCoin Casino Despite my constant attempts to contact CC through various channels offering extra security verification, including but not limited to notarised documents I was met with silence. August 22nd, 2014, a withdrawal request of $1000 was rejected, citing the 60 day security check email. 14th November, 2014, a withdrawal request of $1000 rejected, again citing the 60 day security check email. At this point I was concerned as this was a full 5 months after the initial email. All attempts to contact through this time period were met with silence apart from automated emails. 12th December, 2014, a withdrawal request of $1000 rejected, except this time I received an email about a security check, as above, with the time period (60 business days) deleted, giving no indication when this security check would be over. 1st, 15th, 28th January, 2015, $1000 withdrawal requests denied. Given CC paid me $3000 of my $7350 balance to my bank account, there clearly should not be any issues. Furthermore, nearly 9 months has passed since their initial denial of payment of winnings, far longer than a 60 day business day check. I have offered notarised documents, so I don't know what else I can do. Seeking assistance from AskGamblers, or getting in touch with the right person at CC. Thanks for reading, and hope this is some admin mistake and we can sort this soon.
Status unsolved Unresolved
$4,350