Ag Awards

Cherry Casino - Casino do not pay about 1800 eu

Complaint Info
Disputed casino Cherry Casino
Reason Verification issues
Posted on May 16, 2014

I have several emails from cherry , i send them no less than 3 photo id . one time they

said they need expiration , so I had to send them my personal passport . with expiration

date . the affilate that refer me at the time assured me that because they work under betsson , there should be no problem . But i have many problems .this goes maby 45 days . I saw some complaints in some forums about cherry . all casinos payed me , when i won , with the same documents .

Posted on December 28, 2011


We have checked this case with our security department.

Account is closed because of fraud and fake verification documents sent to us.

Best regards,


Affiliate Manager.

Posted on January 29, 2012

 Does the submitter of this complaint has anything more to say about this?

Posted on February 2, 2012

Dear @bite10,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on February 7, 2012

After two chances given to the submitter of this complaint to declare and his inactivity, we can consider this complaint as withdrawn and resolved successfully in the favor of the casino.

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