I have thoroughly checked your game logs and the actions taken by our payment department on your account upon your withdrawal request.
Please note that the winnings were removed due to the breach of our bonus policy which can be found both on our website and in all our promotional emails. It's available for all members to view at any time.
Our bonus policy mentions that if your deposit bonus/offer is bellow 100% the maximum bet is 10, or 10% of the deposit bonus/offer amount (the lower of the two amounts apply). By placing these irregular bets you ultimately create an unfair advantage over other players who place within the above mentioned limits.
On the 11th of May you claimed a deposit bonus of 50% using the bonus code STEAM100 which gave you a bonus amount of 875 SEK. and therefore a maximum bet allowed while having the bonus active was 87.5 SEK.
Also the bonus given by Steam100 code had Standard Wagering which means the bonus was available only for Slots and Scratch games. As mentioned in our bonus policy, we reserve the right to withhold any amount in excess of the original deposit from a withdrawal if an excluded game is played while the bonus is active
More specifically you were in breach of the terms in question, by making a series of bets on Blackjack which were higher than 87.5 SEK, whilst having the STEAM100 bonus active. The game ID’s with such cases amongst others can be found on: 20591846, 20591849 and 20591856 - with bets on BJ of 5000 SEK and 2000 SEK, which you can also find in the casino software by checking on “Game History”.
As a consequence and fully in line with our terms, your winnings were removed and your deposit returned to your account to either withdraw or restart playing.
I hope that this has clarified the matter for you as surely you can now appreciate that both bonus policy and terms and conditions are always available for our members. Going forward, we will be more than happy to let you take advantage of our promotions, however it is vital that our bonus policy is followed so that you can enjoy your winnings.