Castle Casino closed my account down for "potential" fraudulent activity

this guys are just refusing to pay out.
they keep saying a lot of workload ??? wich is just a bunch of rubish
I play with huge site wich have over 3000 betting shops and over a miljoen registerd custumers and when i cash out the money is in my neteller account in less than 2 h.
so this guys telling players the cashier has just tooo mutch work to send out the cash outs is just a joke.
I am waiting over a week for my small cash out wich still has not been send. funny think is the money is Always available on my playebal account and each time i log in and go to a table the money is just right there to play with. not in proccesing account or cancel withdraw page just right there to use.
so that just shows that castle wish not to pay out honestley and correctly and only think they care about is to keep u on the tables so u do lose ur money . how big or small the amounth is.
wich is shame full.
and yes we can have over 100 deposites a day and each in matter of secounds but u can have only 2 withdraws a week??? wich once again must be a joke or part of a scam.
so if u wish to play and cash out sometimes i guess castle is just not the right place.

I won at Castle Casino and them they removed my winnings, saying that I did not withdraw in a timely manner and they sent me the following email :
"Dear Peter,

I hope you are well.

Unfortunately due to the winnings you’ve accrued from a bonus provided at Castle Casino not being withdrawn the full balance will now be reverted back to the original deposit. You can view information on this in our terms and conditions which I’ve listed below for convenience:

11.8. Unless otherwise stated, all bonus money needs to be either used or the complete balance withdrawn within 21 days after being credited to the customer’s account. If these credits are not used, the full balance, including any winnings accrued, may be removed from the players account. No claim shall lie against the CastleCasino.com in the event the balance is forfeited in these circumstances.

If you have any questions please do not hesitate to get in contact.

Thanks and best regards,
Alex Robinson"

I notified the casino that the system would not let me withdraw until they received my documents. And they sent the following email:
"Hi Peter,

Apologies for my slow response in this case.

I see your point here and in this case agree that the KYC delay was the reason for overstepping this timeframe which is fairly new, we need to refine our terms to ensure cases like this are taken into consideration. Given this circumstance, your account will be reinstated with its previous balance shortly and you should be able to withdraw without issues.

Enjoy the winnings and I hope to see you back at Castle Casino soon, we owe you a bonus on the house for the misunderstanding!

Kind Regards,
Robert Dunn"

After a few days my money was not returned to my account, I sent an email "Hi Robert
When can I expect my winnings placed back into my account? You said I would not have any issues with my withdrawal and yet the money has not been put back."

A few days later Robert Dunn emailed me with another excuse not to pay me. This was his email:
Dear Peter,

Thanks for your patience with my response.

The reason for the delay was that I noted your account was under investigation from our software team in a completely different scenario, therefore I had to delay this until it was concluded.

The investigation, which was to identify a group of players who have a set strategy to take advantage of special bonuses in order to cash out large amounts, has identified your account as that of a bonus abuser and therefore under term 11.1 all winnings will be voided and your deposit returned. You can see this term below:

11.1. All our promotions are designed for genuine players who may be interested in continuing membership and play at the casino and are happy to wager with and risk their own money. Promotions may be deemed void at any time to individuals or groups who are suspected to abuse or have a record of promotional abuse or fraud (charge backs) at CastleCasino.com or any of our affiliate merchants. Any winnings accrued by such individual or groups will be deemed void and withheld.

As you’ve previously mentioned complaining to the websites we partner with to provide these bonuses I’ve provided them with an outline of the game strategy used across yours and several similar accounts in advance. I’m happy to provide you directly with further information on our case if you’d like this.

Kind Regards,
Robert Dunn

They closed my account. This is a mistake and completely unfair!
Regards

Hello, I deposited 100 at Castle Casino. I received a 200 bonus. I didn't break any bonus terms in my playing. They decided they didn't like how I played and have taken back all my winnings of 1000.

They said I used a "betting system" and are quoting a vague clause: "11.1. All our promotions are designed for genuine players who may be interested in continuing membership and play at the casino and are happy to wager with and risk their own money. Promotions may be deemed void at any time to individuals or groups who are suspected to abuse or have a record of promotional abuse or fraud at CastleCasino.com or any of our affiliate merchants. Any winnings accrued by such individual or groups will be deemed void and withheld.”

Let me be clear. I did not violate any specific betting rule in their terms in either games I played or how I played them. I am not part of any group, although they have not accused me of that. They simply don't want to pay.

They have now retroactively altered the terms slightly since I played.

thanks