Ag Awards

Casino Mate - Casino Funds Confiscation.

Posted on September 1, 2015

I opened an account about a month ago at casino mate. For some reason they did not offer ecopayz within their banking deposit options at the time so I declined to deposit. Yesterday Aug 19, 2015 I checked again if they had it and they did. My account was opened in Canadian dollars but all of my ecopayz funds were in USD so I asked support if it would be okay to close the account I had opened a month before and open a new one in USD. They said no problem and did this for me. So I signed up and deposited 100 and got 100% match, then 25 and got 200% match, then 20 for a 25% match and then 30 for a 50% match. I had some seriously rotten luck and then ended up depositing another 40 to finish the slot I was playing. I ended up with only 81 and logged out for the night. I tried to log back in today and it said my account was locked. I spoke with chat support and they said that the security department deemed me a high risk player and would be in touch. They also stated my funds would be confiscated. I asked what I had done wrong and they did not elaborate. I had opened accounts at other vegas partner lounge casinos and received cashouts without issues and was a verified player there having had my ID/Utility bill verified.

Posted on August 24, 2015

"Dear XXXX
Thank you for your interest in Casino Mate Flash
For security reasons, I can not disclose the nature of our investigation or discuss the link between your account and several other users. I apologize for not being forthcoming with this information; but please understand that, given the nature of our business, it would not be wise for us to reveal our investigation strategy. Our risk team have deemed you to be a high risk player and have ruled that all game play and financial transacting to be null and void. Also any withdrawal made with the casino, will be confiscated
Unfortunately, due to several risk factors we cannot allow you access to your account and it will remain locked.
Please see our T&C’s under point 3.1 http:/­/ww­w.v­ega­spa­rtn­erl­oun­ge.c­om­/te­rms.asp
I would also like to take this opportunity to apologize for the delay in resolving this matter as well the inconveniences caused during this time.
Risk and Fraud
Casino Mate Flash
Vegas Partner Lounge"

Posted on August 24, 2015

This was my response to that email...

Thats ridiciulous, there is no way you "linked" me to anybody. Its possible I am in some kind of database as I have other accounts with microgaming casinos. I have started a complaint at ask gamblers, I want my deposits returned as you clearly had no intention of paying me out anyway. If you are claiming I am linked to other players, please name them. Give me their names other wise to me it seems that you are simply making this up in order to steal my funds because no matter how you slice it thats what this is at the end of the day, theft.

This is a very bad business model, you close accounts and steal funds without giving any kind of substance behind it, just some vague allegation over $80 dollars. You are willing to put your reputation on the line for $80 dollars? thats just silly. Anyway this has been escalated to other channels and I will be sharing this on ask gamblers with everyone on the internet so they know not to play at casino mate or vegas partner lounge.

Waiting for their response...

Posted on September 1, 2015

We can confirm that our Complaints Team has been provided with evidence on behalf Casino Mate management that player indeed breached casino terms and conditions and more specifically term #3.1.10 - ''If Players are found to be linked to one another via hardware, financial accounts and/or suspicious trends''. Players deposits have been duly returned.

The case is now Resolved and closed officially.

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